Enrollment Counselor Resume
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Resume:
JESSICA L. KELSEY
E. Bethany Hm. Rd. # , Phoenix, AZ
QUALIFICATIONS
Motivated, self starter with strong customer relationship experience.
•Five years experience focused on customer service.
•Results oriented with the ability to effectively manage multiple priorities.
•Have an excellent command of professional presentation skills and am comfortable presenting to groups of all sizes.
•Highly organized and detail oriented.
•Strong written and oral communication skills. Ability to communicate effectively at all levels.
•Proficient in Microsoft Excel, Word, PowerPoint, Outlook and Access; Medisoft, ASPC, Bullhorn, Galaxy and IS.
PROFESSIONAL EXPERIENCE
UNIVERSITY OF PHOENIX, Phoenix,AZ - Present
Enrollment Counselor
•Responsible for advising undergraduate and graduate students regarding admissions and degree completion requirements.
•Develop academic plans for degree or certificate completion following standardized University guidelines and procedures.
•Provide excellent customer service entailing one on one interaction.
•Consistently meet or exceed weekly goal expectations.
INDUSTRIAL SOLUTIONS NETWORK, Phoenix, AZ –
Billing Coordinator ( – )
•Conducted presentations to new clients on all billing and payments aspects for our services.
•Provider relationship manager for all billing and payment questions or problems.
•Trained new billing staff.
•Coordinated medical billing and payments for over physical therapy clinics.
•Verified patient charts for billing and reconciled patient visits with discharge reports.
File Note Organizer ()
•Responsible for tracking patient therapy notes and creating and maintaining clinic correspondence.
ARIZONA REPUBLIC, Phoenix, AZ -
Customer Service Representative
•Responsible for selling and upgrading newspaper subscriptions for current and potential customers.
EDUCATION
BS Global Business & Marketing,
Arizona State University West
MBA Candidate, University of Phoenix,
estimated graduation date
