Intake Coordinator Resume
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Resume:
SHARON KEMP
S. Dr. MLK Dr, Unit #/S
Chicago, IL
SUMMARY
Executive Assistant with excellent organization and administrative skills. Exercises discretion, sound judgment and personal initiative to determine and implement the proper approach or action to take in non-routine situations relative to the support operations of the department. Interprets and adapts to guidelines, including unwritten policies, precedents and practices which otherwise do not adequately address the needs and circumstances of the department. Highly efficient, motivated executive assistant experienced at handling huge work volume, juggling priorities, and performing well in a demanding, high-pressure work environment. Noted for strong interpersonal and communication skills. Provide administrative support at executive level, able to work without supervision, professional, reliable and a team player.
COMPUTER SKILLS
Microsoft Office (Visio, Excel, Access, Publisher, Word, Power Point, Project Management), Oracle e-Business, People Soft (HR Software), Scanning Systems, Outlook, Lotus Notes, Windows Network (AS/), Perot Healthcare Systems (Diamond/Peradigm) Sidewinder, Spectralogix
PROFESSIONAL EXPERIENCE
WellCare Health Plans, Tampa, FL / to /
Intake Coordinator
• Provided administrative support and performs other duties as assigned.
• Answered telephone inquiries according to established grade of service standards.
• Collected and verified information concerning eligibility, provider status, benefit coverage, coordination of benefits and subrogation.
• Complied with organizational policies and procedures, regulatory requirements and other established criteria and guidelines.
• Assisted in preparing and submitting reports or assignments as needed to meet organizational initiatives and/or objectives.
• Maintained confidentiality of company and protected health information.
• Provided behavioral health customer service functions and coordinates member needs with appropriate level of care.
• Referred members to network behavioral health providers for outpatient evaluation and treatment.
• Performed data entry of authorizations and customer contacts in the Diamond and Prism systems.
• Basic research and resolution of claims issues.
Kforce, Miami, FL / to /
Human Resources Generalist – Cedars Medical Center
• Assigned to the Cedar Medical Center as a Human Resources Generalist.
• Responsible for supporting recruiters in the hiring process of new employees.
• Provided assistance to employees and applicants with answering questions and distribution of forms.
• Assisted in the overall operations of the HR department.
• Ensured that all job requisitions were posted under the appropriate department.
• Processed pre-employment paperwork (background, education, and reference, etc.) checks.
Hastings & Hastings, Miami, FL / to /
Administrative Assistant
• Assigned to various companies to provide administrative support.
• Processed customer service calls, and set up new filing system.
• Reconciled invoices with monthly statements, and researched client’s information via QuickBooks.
Kelly Services, Chicago, IL / to /
Human Resources Assistant – Advocate HealthCare/Christ Medical Center.
• Assigned to the Christ Medical Center as a Human Resources Assistant.
• Responsible for supporting recruiters in the hiring process of new associates.
• Issued forms to employees, parking passes to visitors and applicants being interviewed.
• Set up applicants on computers to search for positions on the intranet.
• Assisted in the overall operations of the HR department.
Administrative Assistant – Chicago Tribune Direct Marketing
• Provided administrative support to the Postal Relations, Logistics and shipping departments.
• Relieved the Executive Assistant in the Director of Marketing for lunch, meetings and vacations.
• Input postal invoices and processed statements for jobs set up for mailings with deadline.
• Reconciled FedEx and DHL invoices with statements and load in database for payment.
• Coordinated with postal delivery supervisors to make sure that documents were received.
• Assisted production and shipping clerks with deadlines for marketing documents to be shipped.
• Researched job jackets to make sure that the statements are correct for mailing.
WellCare Health Plans, Inc. / to /
Quality Improvement Coordinator - Georgia Atlanta, GA
• Provided support for Atlanta, GA office Quality Improvement Department to perform improvement and review procedures
• Assisted and/or managed QI projects as needed, to include quality data/report collection, data analysis and report preparation.
• Completed special projects or assignments as needed to meet initiatives and objectives of department.
• Maintained all department committee meeting materials in an organized and secured area.
• Assisted with preparations for committee meetings (typed agendas, minutes, assembled and distributed meeting packets).
• Wrote plan of action, standard operating procedures and assisted with writing department and policy and procedures.
• Supported the QI Director and QI Specialists, with tasks associated with improvement activities.
• Processed honorarium payments for external medical advisors, and vendor invoices.
Contract Retrieval Clerk, -Tampa, FL
• Provided administrative support to records management and provider operations.
• Processed and filed new provider contracts. Trained new employees and temps.
• Assisted Provider Operations with audits (AHCA, HIPAA, and SOXX) and Network Development, Special Investigations and Regulatory Affairs with county expansions.
• Updated/maintained spreadsheets and databases.
• Researched contracts and contract maintenance forms for proper language, effective date and to make sure that the line of business is the appropriate one.
• Tracked, maintained, merged and copied contracts that are requested by behavioral health department, contract coordinators, configuration, credentialing, and in-house provider reps.
Spherion Staffing Tampa, FL / to / Administrative Assistant
• Provided administrative support to records management, contract coordinators and provider operations. (WellCare Health Plans)
• Input data into merge form for Disability claims and transcribed physician’s notes. (MetLife)
• Researched and made appropriate corrections to insurance information for HMO Group (MetLife).
• Processed marketing requests for insurance information, input payments, and enrollments, address changes and literature cancellations (New York Life, AARP).
Randstad Staffing Tampa, FL / to /
Administrative Assistant
• Assigned to Mortgage Services at HSBC Household in the Appraisal Review department.
• Coordinated the tracking of all reviews (due diligence, prequal, mini-bulk, flow, telesales, qc/fraud bankruptcy, loss mitigation and foreclosure), that are sent via RightFax.
• Logged in and prioritized all appraisals.
• Created and maintained spreadsheets filed and prepared files for outside storage.
• Tracked appraisers via the Vendor Tracking network to locate the state or amount of appraisals or license number of the appraiser and research documents on the Imaging network.
• Processed weekly and month end reports on the status of the reviews and the number that each reviewer handled.
• Downloaded generic email, appraisal applications and photos that have been scanned for attachment.
Nationwide Insurance / to /
Technical Secretary - Atlanta, GA
• Provided administrative assistance to Sales Support Specialists.
• Prepared licensing and put-on packages for agents renewing licenses.
• Scan/downloaded documents to email update created brochures.
Lead Technical Secretary – Tampa, FL
• Assigned claims (BI/MD/LL) to the appropriate adjusters and maintained spreadsheets for BI claims and adjusters.
• Supervised temporary employee
• Prepared large loss (sink holes) end of month reports for district office.
• Notarized documents for claim settlements.
• Answered phones, responded and explained routine policy questions.
• Processed expense advances, and handled routine requisitions to pay bills.
• Maintained supply of checkbooks for adjusters and storm teams.
• Coordinated calendar dates for conference room and ordered supplies.
Tampa Housing Authority Tampa, FL / to /
Lease Enforcement Asst. & Secretary III
• Provided administrative support to the Executive Director’s office.
• Maintained databases for mail merges
• Prepared/processed notices of eviction for non-payment of rent and arrest charges.
• Corrected system errors on HUD report , generated maintenance work orders for residents.
• Updated the records, minutes, directives and legal documents.
• Arranged travel and processed travel vouchers for payment.
• Managed tickler file to ascertain timely run of signed requisitions.
• Input/updated spreadsheet for account payments received for deposit to residents’ rent account, commission checks for vending machines and pay phones into a Check Log spreadsheet.
Office Team/Robert Half Tampa, FL / to /
Administrative Assistant
• Provided administrative support to various (for construction, marketing, human resources, insurance and service departments) companies.
• Assigned to PricewaterhouseCoopers for merge (Pricewaterhouse & Coopers Lybrand) in the Human Resources department and the Tax and Legal System department.
• Responsible for regional offices for entering employee time on pay sheets, tax and direct deposits, additional pay data online checks, payroll and overtime hours for full and part time employees.
• Created and maintained various tables (for insurance data, financial quotes and statistical reports)
• Reconciled countersignatures with countersigning commission statements, prepared receivables for deposit, and researched client data to assign mail to the appropriate CSR or producer.
• Processed service calls through dbase. Prepared and typed/transcribed correspondence sorted and distributed mail. Researched/solved phone inquiries, emails, and requests from employees, assisted HR department with wage garnishments, the input of new hires/ rehires into system database (People Soft). Created/maintained status reports and input statistical data using excel.
EDUCATION
WellCare University/SkillSoft, Tampa, FL
Performing Quality Assurance and Control - Certificate
Planning for Quality - Certificate
Controlling Project Scope - Certificate
Executing, Monitoring & Controlling and Closing a Project - Certificate
Project Planning - Certificate
Introduction to Project Process Groups and Initiating a Project - Certificate
Project Life Cycles and Stakeholders – Certificate)
An Introduction to Project Management - Certificate
Project Management Fundamentals - Certificate
Managing Yourself and Those Around You – Certificate
Career Track, Tampa, FL
Indispensable Take-Charge Assistant - Certificate
Tech Training Wing Shepherd AFB, TX
Industrial Engineer Resource Management Specialist -Certificate
Mannheim American Sr. High Mannheim, Germany
Business Administration – Diploma
