Sales

Posted on: 2008-07-17

Education Computer Network Administrator, Graduated, Technical Diploma, Tidewater Tech, Newport News, VA Completed / Skills GE245 Applied Mathematics, GE120 Applied Grammar, GE110 Practical Writing, GE130 Critical Thinking Courses PC110 Fundamentals of Computer Operating Systems, PC111Computer Operating Systems Lab, PC120 Principles of Microsoft Windows, Windows XP and Microsoft Office 2007 Related Experience Sales Representative, Hair Stylist (Part Time) Columbia, MD 01/2007-Present  Prepares hair for styling by analyzing hair condition, plans desired effect by studying facial features  Produce desired effects by arranging, shaping, and curling, trimming, setting, and braiding hair  Shampoo and condition hair and scalp by applying treatments and making recommendations Customer Service/Sales, HSBC Card Services, Baltimore, MD 10/2006-02/2007 Handled inbound telephone requests for credit card transaction and payment information Wrote service tickets, follow ups and relayed pertinent information to customers and internal decision makers Achieved and maintained rapport with customers and worked to give them best possible service Sales Representative, Financing Alternatives Inc., Chesapeake, VA 07/2003-11/2004 Recommended computer products and quoted prices based on customer needs Demonstrated products, used samples and emphasized features and benefits Developed and maintained relationships, answered questions and addressed concerns Sales Representative, Faneuil Group, MCI WorldCom, Newport News, VA 03/2001-05/2003 Professionally sold local and long distance telephone service in fast pace call center Collaborated with team members, identified changes and improved sales performance Exceeded minimum sales requirements, adapted to changes and earned incentives Customer Service Agent, West Telemarketing, Hampton, VA 12/1996-12/2001  Received and processed incoming phone calls for dedicated clients, entered, and verified customer information  Generated large volumes of sales and created customer loyalty in large fast-paced call center  Communicated clearly and answered questions to ensure customer satisfaction \\\"TO HIRE YVETTE CALL (443)804-4890\\\"