Office Manager Resume
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Resume:
Attention: Hiring Manager
I would like to apply for the available position within your organization. I have a Bachelors of Science degree in Health Care Administration, Associate Degree in Marketing and Management, Certification in; Practice Management and Dental Assisting.
In the position of Office manager in the healthcare field, my major objective has been to promote and improve a cohesive culture of compliance, ethics and integrity in the execution of daily clinic operations. Supervise administrative team daily activities including; the selection, development, motivation, appraisal, and salary recommendations of the team. Promote superior effective customer service in an accurate and timely manner; implement process improvements to reduce costs and/or enhance customer service. Coordinate departmental training activities in consideration to; HIPA and OSHA updates and monitor ongoing participation of team I have the ability; to lead, coordinate and or provide consultation on complex business, analytical and operational projects with the ability to define unstructured project requests, independently complete all required work, and manage related issues.
I am well versed in all aspects of ; accounts payable and receivable, insurance; verification, billing, preauthorization’s, appeals and investigation, managed care, indemnity insurance, data entry, collection process and account conflict resolution, appeals and investigation. I am experienced and knowledgeable in the application of; collection policies and procedures, billing requirements, coverage and benefits of private health insurers, and knowledge of State, Federal and HCFA agencies regulations. Expert knowledge of medical and dental terminology; CPT and ICD- coding procedures and protocols. I have demonstrated the ability to ensure accurate and timely billing and appropriate reimbursement for all dental procedures payment from; Medicare, Medicaid, Champus, private payer and traditional fee for service insurance. This includes accurate and timely identification, registration, billing, payment posting, completing contractual writer-offs, and follow-up and collection of unpaid accounts per state and federal regulations, insurance billing and coding protocol and appeal process.
I have twenty years of professional executive-level Office Management/Supervisor experience with over one year primary objective of a clinical assistant. I have over years experience working in the Insurance processing aspect of healthcare environment.
I would appreciate a personal interview to discuss my skills and desire to fill the available position in your organization. I look forward to scheduling a time to meet with you to discuss my possible employment.
Sincerely,
Sandy Ferguson
Sandy Ferguson
NE th Court
Vancouver, WA
OBJECTIVE: To obtain a position in the Office Administration that allows me to utilize my knowledge and skills to enhance my career by providing a superior service and asset to your organization.
SUMMARY OF QUALIFICATIONS
.I am well versed in all aspects of accounts payable and receivable, insurance; verification, billing, preauthorization’s, appeals and investigation, managed care, indemnity insurance, data entry, collection process and account conflict resolution, appeals and investigation. Experienced and knowledgeable in the application of collection policies and procedures, billing requirements, coverage and benefits of private health insurers, federal and state agencies and knowledge of State, Federal and HCFA agencies regulations. Expert knowledge of medical and dental terminology; CPT and ICD- coding procedures and protocols. I have demonstrated the ability to ensure accurate and timely billing and appropriate reimbursement for all dental procedures payment from; Medicare, Medicaid, Champus, private payer and traditional fee for service insurance. This includes accurate and timely identification, registration, billing, payment posting, completing contractual writer-offs, and follow-up and collection of unpaid accounts per state and federal regulations, insurance billing and coding protocol and appeal process. I have demonstrated the ability to lead, coordinate and or provide consultation on complex business, analytical and operational projects with the ability to define unstructured project requests, independently complete all required work, and manage related issues.
I have demonstrated the ability to set realistic goals and achieve results by maximizing the use of limited resources, fostering teamwork and collaboration, and encouraging communicating in a candid and open manner. I have excellent oral and written communications skills, including the ability to communicate complex financial data in understandable terms.
I have twenty years of professional executive-level Office Management/Supervisor experience with over one year primary objective of a clinical assistant. I am well versed in all aspects of accounts payable and receivable, insurance; verification, billing, preauthorization’s, appeals and investigation, managed care, indemnity insurance, data entry, collection process and account conflict resolution, appeals and investigation. Expert knowledge of medical and dental terminology; CPT and ICD- coding procedures and protocols.
I am knowledgeable and experienced in implementing fee and benefit policies and procedures including training staff in appropriate application. Extensive education and ability to analyze and resolve problems that affect the bill submission and the collection process.
EMPLOYMENT SUMMARY
Office Manager: Major objective to promote and improve a cohesive culture of compliance, ethics and integrity in the execution of daily clinic operations, Supervise administrative team daily activities including the selection, development, motivation, appraisal, and salary recommendations of team. Promote superior effective customer service in an accurate and timely manner; implement process improvements to reduce costs and/or enhance customer service. Coordinate departmental training activities in consideration to; HIPA and OSHA updates, monitor ongoing participation of team members. .Participate in systems development and process improvement projects; monitor system utilization to support service strategies, administration, and customer information needs. Support product development/procedure implementation and treatment acceptance activities as an administration resource to maintain and improve operational efficiencies and service. Analyze and apply technical, legal, and marketing information to practical situations, make decisions, and recommendations; effectively handle change and function as a member of a team; to direct and motivate employees. Supervise and train staff to enhance communications between staff and patients to make presentations to existing and perspective patients. Provide support and direction to staff to ensure their accomplishments meet established goals and objectives.
All aspects of insurance; verification, billing, preauthorization’s, appeals and investigation, expert knowledge of medical and dental terminology; CPT and ICD- coding procedures and protocols.
Comprehensive experience in a wide range of administrative functions including: patient registration, account and record management, all aspects of insurance; verification, billing, preauthorization, appeals and investigation, data entry and account conflict resolution. I demonstrate positive, clear, and effective oral and written communication skills with both patients and staff. I have the ability to problem solve, independently resolve conflicts, and make decisions. Coordinate and consolidate service with suppliers in order to obtain the best possible service revenue. Monitor practice trends and gather competitive information, recommend revisions in fee schedules and services when necessary. Review current systems using a variety of reports to increase practice revenue and improve efficiency.
Ability to tolerate frequent change, perform a wide variety of tasks and change focus quickly, manage smooth transition from task to task, and effectively tolerate ambiguity in assignments, be flexible in daily work functions. Effective organizational skills, ability to handle multiple complex tasks, detail oriented, advanced keyboard and computer skills and training/practical application on several dental software systems.
Claims Analyst: Investigate and apply contract benefits; provide claims processing, evaluate information ensuring it consists of clarity, accuracy, validity, issue payment for processed claims. Proficient working knowledge and understanding of medical and dental terminology, CPT and ICD- coding procedures and protocols. Keyboarding skills of wpm or , keystrokes per hour with % accuracy, ability to organize and prioritize workload and make effective decisions. Utilize and apply excellent verbal and written communication, math and accounting skills. Demonstrate ability to work independently or as a contributing member in a team environment. Accept assigned projects and execute in a timely manner. Demonstrate proficiency with PCs, Lotus notes, dental and medical software systems and insurance contract procedural protocols.
EMPLOYMENT HISTORY
Contract Administrative Employment
Alls Well Health Care February -current
SW Fifth Ave, Suite , Portland, Oregon
Claims Analyst October -December
Regence Blue Cross, SW Market Street, Portland, OR
Office Manager October -January
Constant Lu, D.D.S., PC, -C NE st Street, Vancouver, Washington
Office Manager June -May
Edward Barnes, D.M.D., N Lombard Street, Portland, Oregon
Office Manager July -May
Edward Ward, D.M.D., SW Alder, Portland, Oregon
Office Manager July -April
Ronald Snyder, D.M.D., Swift Blvd. Suite Richland, Washington
EDUCATION
Concordia University BS in Healthcare Administration April
Concorde Institute Medical Transcription December
Mt. Hood Community College Medical Coding and Terminology December
Blue Mountain Community College Pendleton, Oregon June
Associate in Marketing and Management
Dental Assisting National Boards Certification in Dental Assisting October
Dental Association National Boards Certification in Practice Management June
PERSONAL REFERENCES
Edward Barnes, D.M.D.,PC
N. Lombard, Portland, Oregon
Professor Mark Jager, Professor of Healthcare Administration
Concordia University Chair, Department of Health and Science
NE Holman Street, Portland, OR
Tom Ohling, Volunteer Coordinator at Free Clinic of Southwest Washington
Plomondon Street, Vancouver, WA
Leslie Cooper, RRT, RPsgT, Clinical Coordinator of Respiratory Services
St. Vincent Medical Center
SW Barnes Road, Portland, OR
Holly Hagist - Administrative Assistant
st Ave., Vancouver, WA
Danni Dahlstrom Dental Fill-Ins
E Powell, Suite , Gresham, OR
