Junior Assistant Manager Resume
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Resume:
Roselynn Joy M. Guirao
Gladstone Way, Greer, South Carolina
Objective
A career oriented professional seeking a position to apply knowledge in Customer Service and Marketing.
Professional Experience
Banco de Oro, Manila, Philippines
January to May
Junior Assistant Manager
Achievements:
• Promoted from Junior Assistant Manager to Junior Assistant Manager
• Job rotation on the following units of Customer Service Department:
- Customer Service Inbound
- Customer Service Support
- Marketing Campaigns and Promo Management
- Training and Development
Responsibilities:
• Handled customer’s inquiries, requests and complaints at point of call.
• Handled elevated customer concerns not handled by Customer Service Inbound.
• Handled the performance reports of the Customer Service Support Team
• Trained new hires for Customer Service functions and Marketing programs and promos.
• Responsible to review all promo and program mechanics to ensure that it easily understood by the customer’s to lessen complaints.
• Validated if all leads referral of Customer Service Inbound are acceptable.
AIG Credit Card Inc., Manila, Philippines
June – December
Customer Service Associate
Achievements:
• One of the Top performing Customer Service Associate from -
• Top Customer Service Associate for November and December
• Chosen to be an Assistant Team Leader
• Consistent Ready and Reliable Awardee (no leaves and tardiness)
• Service Excellence Awardee
Responsibilities:
• Handled customer’s inquiries, requests and complaints at point of call.
• Supervised six () Customer Service Representatives
• Enhanced policies and procedures for Customer Service.
• Trained and evaluated new hires via buddy-up and mentoring.
Metrobank Card Corporation (former Unibancard and SolidCard)
July – April
Marketing Staff and Customer Service Staff
Achievements:
• Absorbed as Regular Staff even after the merger of two () banks.
Responsibilities:
• Handled the implementation of all Loyalty Programs to increase usage and maintain client’s loyalty to the product.
• Involved in all marketing and advertising requirements such as tri-media advertising, events management and print production of communication materials.
Education
DLSU – College of St. Benilde, Manila, Philippines
Bachelor of Arts major in Human Resources Management
January
Skills
MS Word, PowerPoint, and Excel. Driving. Training and Presentation.
References
References are available upon request.
