Loan Fulfillment Team Leader Resume
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Resume:
Pamela J McAfee
Rushing Drive
Orange Park, Florida
Production Team Manager
Highly Reliable Self-Starter skilled in Planning, Coordinating, and
supervising projects. Ability to work with strict deadlines. Computer
Literate…Well Organized…Attention to Detail.
Six years experience in management including customer service, client
relations, developing skills of subordinates through goal setting,
delegation, training, counseling and performance management.
Core Strengths:
Communication Skills
Organizational Abilities
Computer Literate
Problem Solving
Detail Oriented
Time Management
Coaching Skills
Professional Experience:
Washington Mutual Bank, Jacksonville, Florida
Production Team Manager
Managed all aspects of the Loan Fulfillment functions in a Loan
Fulfillment Center. Ensured compliance with policies and procedures.
Built and maintained successful relationships with clients, vendors, and
internal partners. Prepared weekly production reports for Operations
Manager to assure production and goals were met. Addressed and resolved
customer complaints to assure customer satisfaction. Developed the
skills of subordinates through a combination of goal-setting,
delegation, training, counseling, and performance management,
recommended and approved staffing levels and personnel actions such as
hiring, firing, promotions, transfers, salary actions and staff
training. Established and approved performance goals, conducted
performance appraisal reviews and documented performance.
Education
Specialized Training
Coaching and Feedback
Team Building
Hiring Excellence
Transition to Leadership
Leadership Competencies
Team Building and Leadership
Processing the Loan
FHA/VA/Conventional Loan Processing
Title Review
Appraisal Review
High School Diploma Roosevelt Roads High School
