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Program Manager Resume


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Resume:


Devi Pamarti
, th ‘A’ Main, HAL II Stage, Indiranagar, Bangalore-
Email - (M)

SUMMARY
• More than ten years experience in Strategic Marketing / Program Management,skills include :
&#; Project Management Business Plans RFI / RFP
&#; Content Creation Client Relations Communications Management
• Experience in global project management
• Worked on M&A and deal negotiations
• Assisted implementing Change Management Programs using Six Sigma


EDUCATION
IIM-Calcutta One Year General Management Program –
MSPI Diploma in PR & Advertising
Bangalore University B.Com –


PROFESSIONAL EXPERIENCE

Indorion Inc – is technology startup delivering professional services, network and infrastructure management to telecom, cable/broadcasting and wireless communities.
Program Manager - June – Sept
– Project planning and execution.
– Resource Management.
– Coordinate with client Directors to ensure that the product development progresses as efficiently as possible and in line with client expectations.
– Monitor and ensure the delivery of Service Level Agreement (SLA).
– Develop product and marketing strategy.
– Work with senior management on Relationship Management.
Achievements
– Successfully delivered $.MM project for a large Multiple Services Operator (MSO) in the United States.
– Liaisoned with Telecom Department to procure license for Video on Demand services in India.
– Collaborated the due diligence process for second round of funding.
– Conceptualised and created new website layout and content.


MphasiS BPO - is a Consulting, IT and BPO services Company .It is among Forbes Global list of Best Under a Billion Companies in Asia Pacific.
Assistant Manager – International Business (UK, EMEA and India) - Jan – April
– Support the Head of International Business to sell the services to prospects.
– Forecast and monitor Annual Cost Budget.
– Gap Analysis of Actual vs Budgeted Revenues.
– Participate in client visits and ensure deliverables are met on time.
– Co-ordinate RFP/RFI completion and follow up with clients for business development.
– Co-ordinate Project management and implementation activities of Business Transformation Team.
– Prepare and track progress of project Plans for change management programs.
Achievements:
– Successfully co-ordinated overdues collection of million.
– Supported Sales Cycle of the team to achieve the annual target of $ MM.
– Prepared Annual Revenue Budget of $ MM.
– Built various trackers as comprehensive MIS for measuring, strategizing and decision making.


Customer Operational Services Bangalore (COS-B) - is a % subsidiary of /Customer.com. COS– B is Aviva’s No , performing customer service centre worldwide.
Executive – Human Resources: Dec – Nov .
– Recruiting for Middle and Senior positions.
– Developed and Implemented the Employee Referral Policy.
– In-Charge of Handling Vendor Management, Creating process documents.
– Participated in the Quality Management System initiatives.
Achievements:
– Successfully created and implemented employee referral policy.
– Recruited % of Candidates thru referral policy which has resulted in substantial cost saving.


NIIT LEDA Indiranagar, Bangalore
An entrepreneurial venture with NIIT to promote multimedia education.
Business Partner - Jul – Nov
– Strategized and executed marketing plans to drive revenue and profitability.
– Created and Implemented successful brand image and customer service initiatives.
– Formulated budgets, projections and marketing plans for business development.
– Involved in creative content development based on market need.
Achievements:
– Trained more than students.
– Achieved an enrollment of students in the first year, exceeding target by %.
– Successfully tied-up with Prudential ICICI to co-brand and increase enrollment.
– Obtained a strategic tie up with NEWS and STUFF, a newspaper for children.

Amway India Enterprises, Bangalore
A part of the Amway Corporation, one of the world’s largest direct selling companies
Distributor Tele Services Officer / Product Training Officer- Karnataka and Kerala.

– Training of distributors from Karnataka and Kerala in effective usage and marketing skills.
– Launch and market new products.
– Conduct meetings to motivate the distributors.
Achievements:
– Successfully trained distributors.
– Strategised timely launch of “Glister” toothpaste boosting stock out sales.
– Selected as the Editor for the companies in house Magazine and Cultural activities.

Early Career
Oberoi Group of Hotels, Bangalore -Telemarketing Team Leader –
– Lead a team of telemarketing executives.
– Handled outbound / inbound calls to promote membership to the prestigious Gourmet club.
– Proactively developed database for lead generation.

Times Bank, Bangalore -Relationship Officer- (during graduation) –
– Responsible for deposit mobilization and developing banking relationships.
– Started banking relationships with Jet air, Mecon and Citicorp for employee accounts.

PERSONAL DETAILS
Date of birth: th October .
Languages known: English, Hindi, Kannada, Tamil, Telugu and basic French.
Excellent IT skills in MS Office, MS Project.
REFERENCES Available on request.