Front Desk Coordinator Resume
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Resume:
/ -Present
•Generated encounter forms, patient ID cards and labels
•Answered, screened and re-routed in-coming telephone calls
•Greeted and registered patients entering the CPE department
•Monitored and coordinated patient flow in the reception area
•Scheduled, updated & canceled appointments according to established patient protocols
HANCOCK SKILLED NURSING AND REHAB CENTER
Activities Assistant Dorchester, MA / -
•Help the residents use their motor skills.
•Help resident’s exercise, stretch and flex, music and movement.
•Help transport residents.
•Organize day trips with the residents.
•Organize cookouts and monthly birthday parties for the residents.
•Room to room visits with residents.
UPWARD BOUND PROGRAM
Tutor, Boston University Boston, MA / – /
Seasonal (Summer)
•Tutored students in English homework (grammar, essay-writing, etc.).
•Monitored safety and other student/dorm issues; maintained checking-in/out of students.
•Supervised overnight sleepovers for camp students.
•Provided peer mentorship to high school students.
REGIS COLLEGE INFORMATION TECHNOLOGY SYSTEMS
Helpdesk Consultant Weston, MA / - /
•Provided computer and internet-related assistance to the community of Regis College.
•Monitored computer labs and restocked deficient supplies (papers, toner, etc.).
•Formatted disks and installed programs per request of ITS Helpdesk Supervisor.
•Answered two-line phone and worked with clients to solve technical issues via phone.
JILLIAN’S LAUNDROMAT
Assistant Manager Dorchester, MA / - /
•Assisted customers with any complaints/problems.
•Balanced customer and store accounts.
•Kept laundry clean at all times and performed required menial tasks.
•Maintained inventory.
•Opened/closed store, executed payment transactions and other cash-box duties.
EDUCATION
BRIGHTON HIGH SCHOOL Brighton, MA Graduated
REGIS COLLEGE
Major: English/Education
Umass Boston
Major: Sociology Weston, MA
Boston, MA Expected Graduation: Transfer
Class of “”
TECHNICAL SKILLS
WINDOWS:
•Microsoft Word
•Microsoft Excel
•Microsoft PowerPoint
•Internet
•FileMaker Pro (database program)
•Microsoft Outlook
OTHER SKILLS
•Portuguese Creole (Cape Verdean Creole)
•Spanish
INTERNSHIP & FIELD EXPERIENCE
MCDEVITTE MIDDLE SCHOOL
Student-Teacher/Observer Waltham, MA JAN / APR
•Observed the teacher in a classroom environment.
•Assisted students with in-class work and at-home assignments.
•Assisted students diagnosed with ADHD, Dyslexia, and hearing impairments.
BRIGHTON HIGH SCHOOL
Student-Teacher/Guest speaker Brighton, MA DEC / -wk field experience
•Advised students about college-related decision-making.
•Shared with students my own college experience; assisted my former psychology teacher in instructing a unit on Dreams.
•Led and conducted my own class for two days.
•Assisted teachers with copying and other menial tasks.
•Collaborated with the teacher in the creation of a midterm exam for the students.
