Business Analyst Resume
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Resume:
Vicky Morrow
Firehouse Hill Road (home)
Morrison, CO
BUSINESS ANALYST / REQUIREMENTS ANALYST / PROJECT MANAGEMENT
OBJECTIVE
Seeking position as Business Analyst, Requirements Analyst, or Project Manager. Willing to include some ‘Administrative Assistant’ functions to my job description.
TRANSFERABLE SKILLS
I am excellent at multi-tasking and time-critical projects, with background and skills garnered from over years in a professional corporate environment. Acted as liaison between the business unit and the programmers and developers. Seven years experience in eliciting requirements from diverse stakeholders, meeting facilitation to achieve concensus, responding to Requests for Proposals, Project Management, and an excellent history of working as a subcontractor to governmental agencies, including Federal, State and local governments. Proficient in all MS Office applications, including MS Project. My work history includes years as Administrative Assistant/Office Manager/Legal Secretary. I excel at problem investigation and innovative problem resolution in a fast-paced, dynamic environment.
PROFESSIONAL EXPERIENCE
INT TECHNOLOGIES, Denver, CO April – May,
Contractor Business Analyst,
Finished last six weeks of existing contract between INT Technologies and Nordstrom FSB writing documentation of new file processing system.
FIRST DATA CORPORATION, Denver, CO Aug – Dec
Business Analyst/Project Management Mar - Dec
Responsible for all aspects of client relations, eliciting requirements for system enhancements, all project documents, writing and negotiating Statements of Work, Project Management through implementation, testing, validating other clients were not impacted, invoicing and final project close-outs. Responsible for generating all client monthly invoicing, (which was a totally manual process.)
• Multi-tasked with up to projects at one time, with varying levels of complexity.
• Dealt with State and Federal agencies as my clients.
• Able to shift priorities in a constantly changing environment to meet customers’ and FDGS developers’ needs.
• Projects completed on-time, and within budget. Excelled at identifying how each project could be leveraged to benefit multiple clients.
• Completed all client invoices within the first ten business days of every month, while still working on assigned projects. Pulled and assimilated separate reports to create each invoice.
FIRST DATA CORPORATION, Denver, CO
remitONE/State Tax Client Relationship Representative Aug - Feb
Responsible for direct management of a minimum of - assigned clients, with total annual revenue exceeding $. million. Day-to-day communication with Corporate and Government personnel, high level Financial Institutions, taxpayers, programmers and peers. Elicited requirements for system enhancements, responsible for all project documentation, testing, validating, and implemention. Generated all client invoices for entire department, and verifying for accuracy.
• Wrote payment scripting, responsible for all project documents, validating, tested new code prior to production moves.
• Responsible for production system testing and trouble-shooting, working closely with programmers and client to identify and solve intermittent issues.
• Wrote detailed invoicing specifications for entire department to transition to a new invoicing system.
Vicky Morrow Page
• Developed a new Infoman problem ticket opening/tracking/closing procedure for our State Tax/remitONE combined department, termed ‘Ticket Control’.
• Created reporting procedures to upper management for problem tickets.
• Performed monetary and non-monetary problem research and resolution, successful completion of daily file transmissions, A/R, and project management of new and existing clients.
FIRST DATA CORPORATION, Denver, CO
Accounts Payable Analyst Apr – Jul
Duties included the timely processing of invoices and customer support of both internal and external customers. Guaranteed customer satisfaction and resolution of issues. Provided clients with a summary of what happened, and an assessment of how to solve their problem.
• Deliverables, deadlines, and expectations from vendors, management and internal departments were exceeded, not just ‘met’.
• Designed a comprehensive reporting system and generated a monthly cost savings analysis, the “Show Me the Money” program. Saved in excess of $, in first six months of use.
FIRST DATA CORPORATION, Denver, CO
Administrative Assistant to Accounts Payable, Finance and Treasury Departments
Aug – Mar
Duties included support of over people including two vice presidents, four directors, and several managers. Successfully juggled schedules and priorities to meet changing needs. Published a daily financial report to senior executives reflecting the previous days’ business.
SIENCO, INC., Morrison, CO May – Sept
Office Manager
Managed small medical equipment manufacturing company. Responsible for billings, collections, customer service, shipping, tax reports and payroll.
LAURENCE RICH AND ASSOCIATES, Englewood, CO Sept - Apr
Legal Secretary
Handled all legal documentation, court calendars and small filings for firm specializing in corporate law.
EDUCATION & RELATED TRAINING
Currently working on Business Analyst Professional Certification through IIBA
Regis University , classes in Business Administration,
Red Rocks Community College, classes in Business Administration
Multiple classes from SkillPath, Source.com, and proprietary First Data classes.
COMMUNITY ACTIVITIES
Volunteer with Rocky Mountain Quilt Museum, Golden, CO
CFO Communications Team member, First Data Corp.
- Head of sub-committee “Welcome Wagon”
Volunteer with Colorado Horse Rescue
Dispatcher for Intercanyon Volunteer Fire Department (past volunteer)
Red Cross CPR, Advanced First Aid, Emergency Medical Technician
