business systems analyst Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
Ritu Wadhwa
email :
Professional summary
&#; Over years of Business Analysis and IT experience as a professional with extensive experience in the field of Business Analysis, Streamlining and reengineering business processes.
&#; Experienced in gathering, detailing, documenting and managing requirements from project inception through release.
&#; Managed complete lifecycle of multiple projects including project plan/timeline setup, maintaining project deliverables, creating status reports and change management implementation.
&#; Thorough knowledge of Business Process Modeling, RUP, Rational Suite including Rational Rose, RequisitePro, ClearCase and ClearQuest.
&#; Proficiency and detailed knowledge in creating Use Cases, Activity Diagrams, Sequence Diagrams and Class Diagrams.
&#; Expert in business process automation through various Business Process Research Analyses. (Gap Analysis, Impact Analysis, and Feasibility Analysis).
&#; Expertise in identifying, developing and managing business and functional requirements Specifications.
&#; Business and System Documentations skills: Business Case, Vision Document, Business Requirements Document (BRD), Systems Requirements Specification (SRS), Requirements Management Plan, Use-case Specifications, System Glossary, Test Plan, Test Case.
&#; Experience in business rules management for validation, deployment, and testing phases of RUP.
&#; Organize interviews, workshops, and JAD and requirement elicitation sessions.
&#; Ability to prioritize and schedule multiple tasks on a day-to-day basis and work under pressure and meet deadlines
&#; Experience in identifying Risk and worked with Risk Management and Risk Mitigation Strategies.
&#; Experience in business process improvement using the Six Sigma, DMAIC methodology.
&#; Created Test Cases and Test Plans, and involved in User Acceptance Testing (UAT) and black box testing.
&#; Experienced in Project management activities such as developing Project Plan, Work Breakdown Structure.
Technical Summary
Methodologies Rational Unified Process (RUP), Waterfall, Agile
Languages UML ., SQL, HTML, XML
Workflow Tools MS-Visio, MS-Project , MS-Front Page
Case Tools Rational Rose ., MS-VISIO, Erwin
Tools PCM Plus, Mercury Quality Center, RequisitePro, ClearQuest, ClearCase, TelelogicDOORS
Databases MS-Access, Oracle
Platforms IBM-Mainframe (MVS, zOS), Unix (HP, Solaris.)
Standards Six Sigma
Other Tools Crystal Reports, Business Objects
Educational Skills
• Masters in Business Administration (Finance) from University Of Houston-CL
• Bachelors of Commerce from Mumbai University.
Work Experience
Fannie Mae Herndon, Virginia August, -Present
Sr. Business Systems Analyst
Environment: Oracle i, PL/SQL, Windows XP, Clear Quest, Telelogic Doors.
I am currently working on migrating from the existing legacy mainframe system to a WEB based application that will be supporting million loans. This system would enable the business users to edit the data online and generate reports. The team’s project management and product release is governed by iterative agile cycles. My participation in the agile product release(s) is as follows;
&#; Served as a liaison between the business user and members of the technical support team. Played a key role in the planning, testing, and implementation of the monthly release or production fixes.
&#; Responsible for continuous process improvement for identifying and maintaining a clear and measurable Development Process for the monthly releases.
&#; Perform a complete research and analysis of the securities and the underlying loan data enhancing the data integrity over multiple iterations.
&#; Have a major responsibility in creating Servicer/Investor Reports, Interfaces and Screens for the upstream and downstream applications using MS-ACCESS. These reports are a major part of our expected results and scheduled to be executed for the first two months of our “three month” testing period. The reports comprise of all the DISCLOSURES reports.
&#; Identified and resolved procedural and process problems within applicable business domains.
&#; Made sure all artifacts were delivered as per the guidelines laid down by company system development process. Created all artifacts required for Sarbanes Oxley (SOX) Act, Section compliance
&#; Documented user requirements in Business Use Cases (BUC), non functional requirements and supplementary GUI requirements.
&#; Conducted walkthrough sessions with all stake holders to get a signoffs on documentations.
&#; Maintained risks and issues register and escalated risks or issues to project manager and/or business stake holders when required.
&#; Created test Cases and test scripts and expected results for UAT.
&#; Walked through the test cases, test scripts and expected results with the SMEs to attain a signoff.
&#; Lead UAT execution and tracked and managed defects and enhancements.
&#; Created daily status reports during UAT execution.
&#; Assisted in the development of training materials for new technology and process improvements.
&#; Involved in training the internal/external users for using the WEB application.
Sr. Business Systems Analyst
Online Mortgage Backed Security Reporting System
Environment: Oracle i/g, PL/SQL, Informatica, UNIX, ClearQuest, Telelogic Doors
MBS Reporting is a web application, a front end that allows Mortgage Based Security servicers of the client to upload files, manipulate and edit data on-line, generate reports, export projection and security balance data, and submit MBS security balance data for processing by the client’s pool processing system. The data represents updated MBS balances (Trading factors) intended for public record and is essential for trading of MBS.
&#; Designed and developed project document templates based on AGILE project development methodology.
&#; Identified the Sponsors and the Stakeholders and documented the Problem Statement
&#; Conducted Preliminary Risk Assessment and Operational Risk Review and developed a comprehensive Risk Register.
&#; Collaborated with Business Users and Developers in defining the system, functional objectives and the time frame of the project
&#; Identified the System boundaries, target customers and documented the business values, motives and impact in the Scope and Vision Document
&#; Organized interviews and JAD sessions to gather basic requirements to create the Process flows and followed up with GAP Analysis.
&#; Modeled the Business process using UML diagrams (Use Case, Activity, State, Sequence, Collaboration, Class and Object Diagrams) using Rational Rose
&#; Developed and Maintained the Project Schedule using MS Project to track and guide the daily activities
&#; Developed System Requirements Specifications encompassing the Functional, Non- Functional and other Interface requirements of the web application.
&#; Collaborated with development architect to develop both high-level and detailed application architecture to meet the business needs.
&#; Developed data maps for retrieval of information from existing account systems and transformed them to a new Oracle database
&#; Prepared System Glossary to establish uniform understanding of system terminologies
&#; Utilized Telelogic DOORS for managing changes to baselined requirements and to create the Requirement Traceability Matrix.
&#; Created Test Plan/Strategy and Test Case/Scripts mapped to the RTM for Functional Testing, Integration Testing, Parallel Testing, Performance and User Acceptance testing.
&#; Used Automated Testing Tools (QTP and Load Runner) in combination with manual verification to test the application. Defects were reported and tracked using ClearQuest.
&#; Extensively use of PL/SQL, Access & MS Query to perform Data Integrity Testing & Back-end testing on Oracle g
&#; Maintained and tracked the Quality Assurance/Control deliverables using Mercury Quality Center Dashboard
&#; Performed User Acceptance Test and trained the internal/external users of the web application.
Bank of River Oaks, Houston, TX Jul’ - Apr‘
Business systems analyst
Environment: Web ., Ajax, MS Visio, Clear Quest, PL/SQL
The project scope was to provide online banking facility to its customers with the focus on web . capabilities. The project aimed at building software that would facilitate viewing of multiple account balances, statements, pending transactions and cancelled transactions, tracking deposits, transfer of funds between accounts, transfer history and maintenance of customer profile. Web . capability was achieved by using techniques such as Ajax.
&#; Gathered requirements from key stakeholders, customers and subject matter experts to define the scope and requirements of online banking system.
&#; Conducted Gap Analysis to determine deltas between existing system and proposed online banking system that would facilitate enhancement.
&#; Performed Business Impact Analysis, feasibility analysis of proposed projects, processes and solutions.
&#; Conducted business risk analysis to identify and develop effective risk mitigation strategies.
&#; Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified budget, quality and time.
&#; Developed system requirements specifications encompassing Functional and Non-Functional requirements.
&#; Defined the context of the system by creating various use cases.
&#; Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and OOD using MS Visio for modeling static and dynamic aspects of Online Banking System.
&#; Conducted JRP and JAD sessions for consensus on baseline.
&#; Managed and documented requirements from project inception through release.
&#; Outlined security measures for accessibility and transmission of information.
&#; Applied a standard change control process in tracking defects originating from post-requirement phases.
&#; Developed plans for verification and validation of requirements at all levels so that developed software successfully fulfilled user expectations and business needs.
&#; Wrote queries to verify the system functionality and provided the users with the needed data and information during operational phase.
&#; Drafted test strategies and test plans to verify accuracy of the functionality, security, fault- tolerance, performance and successful system integration.
&#; Assisted in documenting User Manual and facilitate UAT and provide follow up to resolve the issues.
Mercury Insurance Group, Richmond VA June – July
Business Analyst – Automated claims processing
Environment: Oracle, Rational suite
American Family insurance is one of the largest companies in its class with approximately contractor agents. The requirement was to integrate and upgrade the claims processing system and various disparate systems on a common environment to enhance CRM by providing real time monitoring and services for their auto insurance division. The project covered the integrating of all the disparate systems into one synchronized system, providing remote access through a web interface and maintaining the infrastructure required for these systems.
&#; Studied and assessed the clients systems and business processes
&#; Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
&#; Established a business Analysis methodology around the Rational Unified Process.
&#; Researched the various steps in the lifecycle and then constructed the system in such a way that the riskier claims could be easily identified and monitored.
&#; Streamlined clerical work processes and mapped to the automated system.
&#; Provided management to quick and easy access to all current economics (i.e. construction status, leasing status, etc.) of the collateral pertaining to all the loans in the portfolio.
&#; Developed project plans and managed scope.
&#; Assisted in building a business analysis process model using Rational Rose.
&#; Performed requirement analysis, went through all the use cases and workflows.
&#; Developed requirement reports for day to day servicing needs for loan monitoring, Inspection, Insurance using Rational SODA.
&#; Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
&#; Played a key role in the planning, User Accepted Testing, and implementation of system enhancements and conversions
&#; Provided key input in working with users in defining project and system requirements.
&#; Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
Washington Mutual Bank, Houston, TX Jun - Jun
Business Analyst
I was involved in managing the requirements to convert its labor intensive and time taking loan lifecycle process into an automated and integrated system that would provide real time status of applications, risk management and monitoring capabilities. I analyzed the steps in the loan lifecycle and identified processes for up gradation and integration. A centralized repository for underwriting and monitoring was built and put in place.
• Gathered requirements from key stakeholders, customers and SME’s including Mortgage Servicing and Loan Monitoring based on the analysis of loan processing workflow model to define the scope and requirements of online mortgage system.
• Conducted Gap Analysis to determine deltas between existing system and proposed online loan processing system that would facilitate enhancement.
• Performed Business Impact Analysis, feasibility analysis of proposed projects, processes and solutions.
• Conducted business risk analysis to identify the qualifying standards for mortgage applicants and developed effective risk mitigation strategies
• Analyzed various steps in the loan lifecycle and constructed the system that identifies and monitors the riskier loans.
• Developed system requirements specifications encompassing Functional and Non-Functional requirements.
• Developed user-interface prototypes of enhanced loan processing features using MS Visio to facilitate interactive discussions with stakeholders and user interface design engineers.
• Conducted JRP and JAD sessions with a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus.
• Managed and documented requirements from project inception through release.
• Analyzed and prioritized key reports for day to day servicing needs for loan monitoring processing and Inspection.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Participated in the bug review meetings, Updated requirement document as per business user feedback and change in functionality of the application.
• Externalized business rules to QuickRules to facilitate flexible enforcement of qualification standards for loan applications through integration with back end systems and design of orchestration workflows.
• Assisted client in developing content and training materials; recommended enhancements and identified new business requirements.
Bank of America, Houston TX Feb - Nov
Business Systems Analyst
Scope of project spanned migration from isolated functional data marts for diverse subject areas to holistically analytical infrastructure. New analytical environment would provide enhanced business intelligence, flexible reporting and scalable architecture. Subject areas encompassed savings, checking, accounts, demographics, statements, loans, investments and program management.
&#; Gathered business requirements from business users and data analysts through interviews and interactive JRP sessions.
&#; Gathered data requirements of subject areas from stakeholders and developed strategies for data profiling and data validation.
&#; Elicited and detailed functional system requirements and non-functional system requirements from cross-functional technical teams to identify needs of new analytical environment.
&#; Used standard Business Analysis methodology centered on RUP (Rational Unified Process) for designing and developing Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
&#; Managed and documented requirements from project inception through release.
&#; Developed data maps to track transformation of data elements from source to target across all phases of staging.
&#; Developed data lineage maps to facilitate transition of stakeholders from legacy to new analytical environment.
&#; Analyzed data integration strategies to customize simultaneous analysis of data from new and old environments.
&#; Maintained and ensured traceability across leveled requirements by controlled change management and impact analysis.
&#; Developed test cases to verify and validate business and system functionality of new data warehouse.
&#; Conducted User Acceptance Testing (UAT) with stakeholders and system users to uncover latent defects in the system. The defects were corrected and verified through a new cycle of regression testing.
&#; Delivered and maintained extensive documentation for future extendibility of the system.
