Associate Product Manager Resume
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Resume:
Erica Keith
SE Klahanie Blvd, Issaquah WA
Highlights of Qualifications
Efficiently manages multiple projects with fine attention to details
Demonstrates effective communication and interpersonal skills for developing excellent working relationships
Proactively anticipates project/program needs and implements remedies accordingly
Ability to respond favorably to diverse working environments
Excellent self management and self starting skills
Values being a product expert
Employment
Microsoft (Volt; Self) – Associate Product Manager - to
Provided excellent operational support for the worldwide Microsoft IT Academy program improving team communication, cohesion and clarity
Planned and implemented global team meetings to explain initiatives for clear understanding of marketing directives
Drove creation and completion of marketing collateral for new program launch ahead of scheduled deadline
Completed product life cycle of entire page website refresh, from idea through development, launch, and operation to improve customer experiences
Worked within cross-functional business teams to analyze, document and prioritize business needs that reflected overall marketing and business strategy
Progressive Insurance – Claims Representative - to
Handled complex issues and discrepancies for claims in a timely manner increasing customer satisfaction and time to resolution
Effectively evaluated individual situations and implemented appropriate remedies saving on company resources and reduced fraudulent claims
Assigned and directed activities of additional adjusters and external attorneys only as required to maintain low cost claims
Anticipated and met all customer needs (internal and external) to exceed customer service expectations
Communicated directly with customers using appropriate business conduct and poise
College Work Experiences – -
Prepared personal credit application analysis and credit funding contracts, calculated loan payments for straightforward transactions
Consulted peers on health issues while maintaining confidentiality
Designed, built, tested and implemented Access database for client
Motivated co-workers to complete goals and objectives
Education
Western Washington University, Graduated December
Bachelors of Arts Business Administration: Management Information Systems
Minor Psychology
Volunteer and Memberships
Formerly involved in Life Style Advisor Program
Student member of NHRMA (Northwest Human Resource Management Association) and APICS (American Production Inventory Control Society) business clubs
Attended campus MISA (Management Information Systems Association) meetings
