Ecommerce Inventory Specialist Resume
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Resume:
H: M:
QUALIFICATIONS SUMMARY
Extensive and diverse experience in the office supply, telecommunications and petroleum industries
with expertise in the following:
Documentation
Software Engineering
Customer Service
Deliverance of Quality
Trainer and Mentor
Team Leader
Planning
Full Life Cycle Development
PROFESSIONAL EXPERIENCE
RENEW ELECTRONICS INC. – Cumming, GA / – /
Ecommerce Inventory Specialist
Oversee inbound shipments of the latest PDA phone technology to be sold on EBay, Amazon and the company website.
* Managed inventory shipments coming into the warehouse for retail and wholesale purchase.
* Assisted with customer inquiries regarding purchases and repairs of PDA units.
* Coordinated the broadcast of sale items for customers using ecommerce gateways www.zoovy.com and www.channeladvisor.com.
* Backup for office manager in the area of shipping repairs for customers as well as purchases made through company website.
UNITED STATIONERS, INC. – Suwanee, GA /-/
Customer Service Fax Delegator
Delegated and directed all inbound and outbound distributor purchase orders,
facility and customer care documentation using the “Rightfax” system
* Developed a Manual Markout tutorial document for the call center that eliminated having
to train an individual on the process when the key person is out of the office.
* Selected to train fax department employees on new “Carton Source” internet application
in April that eliminated the need for formal corporate training.
* Developed “Fax Delegation” document for the call center, due to company restructuring.
The document was designed and implemented in two days and reduced formal corporate training.
* Received “Bravo Award” for performing my duties “Above and Beyond” assigned task.
* Reduced number and extent of fax escalations by using extensive knowledge of computer systems
to quickly locate and explain process so that critical faxes could be sent to clients, distributors and co-workers.
* Commended for value added Siebel usage by peer that fell in line with our “one call resolution” standard.
DIANA CYRILL PAGE TWO
UNITED STATIONERS, INC. – Suwanee, GA
Customer Service Rep/Order Entry /-/
Manually keyed faxed purchase orders for office equipment from distributors nationwide
* Recognized in for zero errors during fax quality processing.
* Received three “Bravo Awards” for Teamwork, Job Performance and a display of a Positive
and Helpful to others towards others.
* Selected to be the backup Fax Delegator while the current person was on leave of absence.
Accuracy and precision led to easy transition to Fax Delegator position.
* Selected to train temporary employees due to extensive knowledge of fax department and
ability to explain processes in the simplest terms.
* Maintained high level of productivity and keystroke standards under rigid deadlines.
ARRIS BROADBAND – Suwanee, GA /-/
Software Engineer
Involved in Full Life Cycle software development for telecommunication and broadband solutions.
* Selected as technical support, trainer and liaison for the Tollbridge TB, a VoIP
(Voice over Internet Protocol) gateway for GR & V. constant bit rate telecommunication equipment.
* Designed the command line interface (CLI) technical specification for MSAS, ARRIS’ multi-blade
carrier grade CMTS(Cable Modem Termination System) equipment (using C++ programming language)
* Participated with network engineers on the design of IP and ATM networks for VoIP lab trials.
* Performed system integration and troubleshooting for multi-vendor VoIP (Voice Over Internet Protocol)
end-to-end solution with primary emphasis on voice enable cable modems (built-in telephone jacks) using
the DOCSIS/Packet cable Standards.
GILBARCO, INC. – Greensboro, NC /-/
Software Engineer
Defined, developed and deployed embedded software for petroleum payment subsystems
* Created Graphical User Interface (GUI) software applications for some of the top petroleum companies.
* Developed and implemented a GUI remote access feature for customers to perform software upgrades,
report polling and system diagnostics.
* Acted as point of contact for peers when code for the remote access feature needed to be ported into
other client’s code base.
* Reduced software bugs by troubleshooting issues and adjusting code to meet software deadlines.
* Designed, developed and implemented an advertisement feature for Exxon-Mobil fuel dispensers.
Teamwork led the project receive two patents.
HOSPITAL FOR SPECIAL SURGERY – New York, NY /-/
Junior Programmer - Intern
Selected as intern to understand programming in real life situations
* Developed and implemented a database to better organize patient’s medical information for the physical therapy department, using embedded C real time operating system (RTOS).
* Designed, implemented and performed system analysis for a procedure to compute a patient’s
walking pattern. This data was used to evaluate muscle activity and recognize improvements in a patient’s progress.
DIANA CYRILL PAGE THREE
EDUCATION
Bachelors of Arts-Computer Science – Hunter College – New York, NY
SPECIAL SKILLS
* MS Office Suite: MSWord, Excel, Outlook
* Industry Systems: Siebel, RightFax, AS Mainframe v., Unix Windows, Linux, pSOS, Sun Solaris, HP-UX
* Standards: DOCSIS, Packet Cable, ISO Documentation
* Languages: Pascal, C, C++, Visual C++
* Specialized Training: EDGE Total Quality Management, Developer Testing and Debugging Techniques,
Quality Workbench Document Control
