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SUMMARY OF QUALIFICATIONS
· Proven organization, communication problem solving skills.
· Provide strong verbal and listening skills with excellent telephone etiquette.
· Ability to work under pressure and constantly make correct decisions with limited input.
· Work well in a busy office, handling a wide variety of tasks, team player.
· Highly reliable self-starter; can be counted on to complete assignments without supervision.
· Excellent references from past employers and coworkers.
· Well-groomed, professional appearance; a cooperative and supportive colleague.
· Excellent computer and office skills (MS Word/Excel/Outlook/Power Point and other computer programs).
PROFESSIONAL EXPERIENCE
Pool Systems USA Tempe, AZ /-Present
Marketing Assistant
-Answer incoming calls from customers.
-Receive and process order from customers.
-Provide customers with pricing on product and marketing tools.
-Follow-up on back-order items by Customer.
-Take in inventory.
-Receive completed orders from shipping department and process as required.
-Accounts Receivables to include receiving customers payments, and processing payments.
Arnold Machinery Company Laveen, AZ
PM Coordinator /-/
-Answer incoming service calls/schedule service /dispatch Service Technician.
-Liaison between Service Technicians and Customers.
-Open and close work orders.
-Research and handle customer complaints.
-Maintain all records/spreadsheets.
Administrative Assistant- Construction and Mining Equipment /-/
-Administrative support for Executives.
-Assist in management of Inventory for entire CME division.
-Track and control used equipment inventory for branches.
-Update all weekly and monthly advertising for used equipment.
-Code invoices and forward to appropriate departments.
-Maintain and update information regarding used equipment for all branches.
-Create spreadsheets, letters, power point presentations and other various documents.
-Track and monitor all service on used equipment; create equipment profiles.
-Assist with any clerical duties required of me.
Branch Sales Coordinator Laveen, AZ /-/
-Invoice sales and rental; process all purchase orders for equipment.
-Receive in and code invoices related to branch.
-Take in and send out inventory; arrange transportation.
-Process warranty paperwork for machines.
-Updated inventory status report for branch.
-Perform weekly inventory counts; and make adjustments accordingly.
Facilities Knowledge Center Phoenix, AZ /-/
Customer Service Representative
-Responsible for answering telephone call inquires.
-Open, closed and dispatch all work orders in a timely manner determined by contract.
-Follow client specific policies and procedures.
-Coordinate daily with vendors, facility managers and customers.
Burns Pest Elimination Phoenix, AZ /-/
Technician Dispatcher/Customer Service Representative
-Answer incoming calls from service techs and customers.
-Assist customers with basic customer service questions.
-Interact directly with the tech’s route supervisors while handling multiple needs from technicians.
EDUCATION
-Phoenix Community College
-Western International University