Telecom Engineer Resume
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Resume:
FRANCIS B. SMITH
Red Barn Drive, Richardson, Texas
Tel:
Cell:
SUMMARY OF QUALIFICATIONS:
+ years experience in Information Technology and Wireless Telecommunications Technologies.
Exemplary hands-on experience in Project Management and Leadership experience in voice and data network engineering and implementation. Good working knowledge of IS-B and CDMA packet Data operation, GSM, GPRS, UMTS, BSC/NSS and WiMax (.a) and (.d) technologies. Expertise in SDH/Sonet, DWDM, IP Technologies, Optical Switches, Optical and Digital Cross Connects, Management Systems (EMS/NMS), and Network Integration. Adept in Fiber Optic Technologies, LAN/WAN Design & Support, voice/Data Networking and Implementation. Knowledgeable in IEEE, ITU and other International Standards applicable to IT and Telecom fields. Knowledgeable in Integrated Customer Management System (ICMS) and other billing and provisioning platforms like EMS/NMS. Skills in the areas of People Management, Project Management, Implementation, Systems Design, Commissioning, Technical Support, Troubleshooting, and Training. Excellent communication skills, including verbal and written. Self-directed, organized and able to effectively multi-task. Outstanding qualities and skills in leadership, teamwork, analysis, negotiation and communications. Stand up for what is right and ethical.
Technical Skills:
Fiber Optics SDH/SONET, DWDM, Ethernet, GbE, ATM, ADM, DACS, Loop-start, PRI & SS, E/T/DS, E/T, OC///, Element/Network Management System (EMS/NMS), Laser, Optical Amplifiers, VOIP, SIP and IP-PBXs. Optical Networking Optical Switches, Optical Cross Connects, MEMS Mirror Technology, Mesh Network Routing, Self-Healing Networks, Optical Mesh Restoration, Intelligent Switching and Routing.
Protocols TCP/IP, Ethernet, DNS, DHCP, RIP, OSPF, IS-IS, BGP, L/L MPLS, VPN, Fiber Channel, FICON, ESCON, TL, etc. LAN/WAN Networking, Cisco Routers, Bridges, Switches, Hubs, Servers and Workstations, Fiber Optic technologies, SAN, BLSR, UPSR, MS Spring, etc. Technical Support Designing, Installation, Testing, Troubleshooting, etc. Project Management, Systems Design, Project Planning, Implementation & Deployment, Technical Writing, Cutover, Software and hardware upgrades and troubleshooting, Capacity Planning, Performance Tuning, etc. Customer Presentations, Lab Evaluation, Demonstrations, Trade Shows, Conference Representation, Tutorials, Training and Sales Support. Engineering Design, Operations & Maintenance, Fiber Characterization, EDFA Gain, OSS, Non-Linearities, Research & Development, and Customer Training.
Computer expertise Windows, Unix, Linux, VM, PC Hardware, Mainframe, MS Software, Programming, Engineering Applications, Simulations, etc.
Education:
• Master of Science, Telecommunications, Texas southern university, Houston, Texas
• Bachelor of Science, Information Systems/ Communication, James Madison University, Virginia
Professional Affiliations:
• IEEE
• Former Principal Member, ATM Forum for Texas Instruments, Dallas, Texas
Experience:
GLOW NETWORKS, (Alcatel-Lucent), Richardson, TX / – Present
Network Engineer (Contract Ends - Weeks)
Responsibilities:
• Responsible for the accuracy and timeliness of critical network and business application and support. Work collaboratively with customer to define business needs, requirements, and develop viable solutions to meet their business objectives. Masterminded the implementation and support of critical/real-time business applications. Provide technical leadership and coordination of voice and data project implementation activities as deemed appropriate. Serves as (SME) in the identification and resolution of network system problems and technical questions. Oversee the day-day operation of network systems, upgrades and enhancements.
• Pro-active in investigating network system problems and recommend appropriate course of action.
• Responsible for performing system queries and downloads of relevant information reports for management utilization. Work very closely with vendors to understand their product offerings and develop a problem resolution process. Provide network system support to Area and Regional network planning, system performance, and RF engineering teams. Provide technical guidance for coordination, installation, and maintenance of network system-wide implementation.
• Participated in bi-weekly conference call with T-Mobile personnel to discuss report and SR/PR status review and resolution of issues with tier engineers as appropriate.
T-MOBILE, Concord CA /-/
Network Design Engineer (Contract)
Responsibilities:
• Designed and engineered new network elements and expansions and prepares plans for integration into the existing T-Mobile network. Performed DACS/Alcatel RSP audits, port assignments and mapping.
• Coordinated design of subsystems and integration of total system on the Alcatel Digital Cross Connect systems, , , , , ATM products, , , xx Mainstreet and Tellabs DACS. Responsible for updating and keeping accurate count of the network port planning document and provides updates to the network planning engineering team. Build equipment in engineering databases, used Metrica to collect switch statistics and prepared Utilization/capacity reports on a monthly/weekly basis for switch traffic moves. Prepared and authors network engineering documentation (qualitative/quantitative) for presentation to other functional teams. Worked with cross functional teams (Market Operations/Field Service Center) to communicate engineering design plans in support of the development and deployment of network upgrades/enhancements and core node parameter standardization in the markets.
• Supported the Market Operations with implementation efforts; interfaces frequently with Transport, Systems Design, and Planning Engineering. Issued Work Orders to Market and National Operations teams pertaining to new node implementation/augmentation, trunk migration, etc. Served as a secondary point of contact with vendors for new node engineering and Installation. Prepared vendor customer information questionnaires (CIQs), integration plans and systems verification plans.
• Interfaced with the National Engineering and Project teams to support national deployment initiatives.
PARANET/ALCATEL, Plano, TX /-/
Technical Support Engineer (Contract)
Responsibilities:
• Provided hands-on experience with focus on wireless switching elements of data and voice architectural convergence, i.e. wireless switching network elements (GMSC, DMSC, UMTS)
• Assisted with the completion of customer CIQ information and participated in supporting ATP testing and trouble resolution. Performed review of the call routing translations on new switches before cut live in the network. Collaborated with customer translations engineering team to test and document the call routing standards for compliance. Worked collaboratively with customer team members to document what each table is used for within call routing, defining roles and responsibilities, and the customer specified parameters contained within. Provided hands-on and personal one-on-one training for new and lesser experienced network translation engineers. Assisted with trouble ticket resolution that requires translations (SME)
• Proactively assisted and provided liaison between customer translations engineers and vendor technical assistance center (TAC) to expedite fault resolution for multiple vendors’ equipment -Nortel, Ericsson, Alcatel, etc. Acted as interface into Product Management for the DMSC, GMSC, and UMTS interoperability lab trials by providing an entry point into product management/engineering to garner engineering approval for \"special\" configurations and acted as the conduit for information flow from engineering to the field.
• Performed on site support as commercial traffic is introduced, identify problems and report software and hardware issues that surfaced with equipment installation, configuration, changes, and upgrades.
• Provided on-site technical support as required for customer deployments; network integration, customer acceptance test execution, cutover and post cutover support, patching and upgrades.
• Validated proposed architectures - ensure that both the business and technical requirements are met and that the proposed architecture is technically sound and valid.
CINGULAR WIRELESS, Dallas, TX /-/
Lead engineer core network planning (Contract)
Responsibilities:
• Performed GSM network planning, engineering, and capacity performance improvement of the core network nodes. Conducted traffic engineering, traffic forecast, routing analysis, and developed redundancy plan to ensure equipments and network reliability.
• Conceived, developed, and prepared a complete statement of work (SOW) list of network design parameters and assumptions used for the initial network design and implementations.
• Worked with internal organizations RF Engineering, BSC Planning, Interconnect, Marketing, and Sales to ensure switch is properly dimensioned to accommodate new features; and worked closely with switch capacity planning engineers to plan capacity augments.
• Instrumental in collecting switch utilization statistics and prepare capacity/utilization reports for the defined switch metrics. Determined impacts of customer calling patterns and new service introductions on switch capacity. Proactively recommended switch parameter enhancements to improve the overall network performance. Performed MSC/Gateway forecasting and prepare switch growth plans based on historical utilization data and finance forecast. Masterminded and steered Cingular (orange) and AT&T (blue) team members to cohesively work and identify all critical issues, network requirements, and costs necessary to implement the core network design following the guidelines developed as appropriate.
• Conducted weekly meetings to track open issues and action items within the team for quick and effective resolution
SIERRA TEL, Sierra Leone, West Africa / - /
Senior Consulting Engineer (Contract)
Responsibilities:
• Provided GSM specific network solutions/technology/product consulting.
• Performed feasibility studies, cost analysis, led architecture discussions, support the development team, and wrote architecture documents. Prepared in-depth and high-level technology and product presentations, white papers and case studies for field distribution and presentation to the customer.
• Contributed to business and technology vision and direction by influencing strategies and monitored execution of major technology endeavors.
• Led hardware engineering team in the initial design and provisioning of GSM/GPRS network rollout.
• Worked in concert with other engineers, developed, implemented and managed an interoperability lab for the sole purpose of vendor interoperability, feature verification and prototype equipment and service testing.
• Participated in technology evaluations and special projects focusing on network switching, integration and services areas. Created wireless solution sets and statements of work (SoW)
• Performed switch software analysis to support testing, fault replication, test plan specifications, test instruction definitions to support system and features testing for FAO and generic releases for associated network elements and peripherals. Evaluated, developed and implemented integrated switching network architectures supporting both data and voice wireless architectures.
DEVRY UNIVERSITY, Irving, TX /-/
Adjunct Professor (Concurrent with Nokia job - Taught Evenings)
Responsibilities:
• Telecommunications and Information Technology Instructor
• Taught courses in telecommunications, information technology and applied technology
NOKIA, INC., Irving, Texas /- /
Technical Product Manager
Responsibilities:
• Generated revenue by selling solution-based products such as VOIP, Broadband, and integrated communication services within our Enterprise segment.
• Identified and qualify prospective customers by telephone, cold call premise visits, and networking.
• Presented, proposed, negotiated and close new sales utilizing consultative sales approach.
• Achieved and exceeded established monthly sales quotas.
• Developed, implemented, and managed actions to cross-sell and up-sell services to existing customers earning additional business.
• Product Demonstrations, training customers, and understanding customer needs
• Prospecting and qualifying leads, sales presentations, making sales calls and closing sales
• Provide market feedback and sales forecasts
• Work with inside sales and customer service representatives, as well as other employees
• Provided comprehensive account plans and strategies to win new business from new and existing accounts.
• Provided accurate and detailed sales forecast of identified and proposed opportunities ensuring sales quota attainment.
• Teamed with technical, engineering, customer service, and related support staff to ensure end-to-end customer sales and satisfaction; driving new revenue growth from satisfied customers.
• Continued to train and develop knowledge of new technologies and selling points, including enhancing expertise in data and voice application technologies.
• Understood and adapted to constantly changing products in a perpetually changing
• Industry.
• Partner with customers through strategic and consultative sales approach to understand their business needs, issues, strategies, and priorities to deliver a value-adding business solution
• Close sales engagements with customers by gaining commitment to implement the value-adding solution(s).
@LINK NETWORKS, INC., Richardson, TX /- /
Senior Network Planning Engineer (Start-up CLEC)
Responsibilities:
• Engineered/designed and documented the Wide Area Network (WAN) topology. Evaluated new technologies, as required, to provide a more reliable, cost effective Wide Area Network. Designed data systems architectures to maximize return on investment. Tested levels of the OSI Model in a lab environment of any new designs. Created thorough documentation of all designs connected to the Wide Area Network. Integrated and implemented new data network designs and performed verification testing. Maintained a working knowledge of all network hardware, software, and designs to support network operations personnel in identifying network outages. Participated in the development of network strategies critical to the success of clients within the internet and data marketplace. Developed network test plans and set-up test-beds to verify proof of networking concepts and features functionality of new designs and solutions. Developed and implemented innovative cost-cutting measures to improve overall network performance and connectivity. Continuously evaluate in-house vendor hardware and software for network upgrades. Developed and documented processes to train network operations engineers. Provided support as (SME’) for technical issues pertaining to IP, ATM, VPN, VOIP, MPLS, and SONET.
NORTEL NETWORKS, NORTHERN TELCOM, Richardson, TX /-/
Network Advisory Engineer
Responsibilities:
• Designed full network solutions to customers based on their infrastructure requirements/needs and company product portfolio. Served as the customers’ primary technical resource to support their testing, deployment and commissioning of Passport , ATM switch wired & fixed wireless networks; requiring thorough understanding of their technical objectives and specification.
• Improved and fostered customer satisfaction by analyzing their network performance, making design recommendations to support network expansion and providing engineering support for adding new applications – ISDN, Frame Relay, video conferencing etc.
• Supported Sales efforts to grow the business by making technical product presentations, assessing the customers’ requirements and applications, and recommending a system solution. Provided product training and technical seminars to customers, distributors and value-added resellers. Supported trade shows, product demos, and sales conference calls. Wrote White Papers on various technologies.
• Provided technical leadership in the areas of telecom network system design, enterprise systems planning, technology planning, and products evaluation. Performed design studies and developed functional specifications for ATM/SONET, NISDN/B-ISDN, Frame Relay, CTI, SS, and switch features, services and functionality. Developed network architecture and directed the design of a nationwide ATM/SONET backbone specialized common carrier network.
• Provided extensive project engineering and consulting role in the planning, analysis, and design of voice and
data networks.
References: Will be furnished upon request.
