Request for Service Specialist Resume
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Resume:
Profile
A highly motivated and enthusiastic IT professional with outstanding capabilities in analysis and programming who embraces change and is eager to learn new skills.
Software
Certified in Oracle i SQL and PL/SQL (Candidate ID: SR); coursework in C++.Net, Visual Studio .Net, Perl, JavaScript, fundamentals of UNIX/Linux; hands-on experience in HTML, XML and some Visual Basic
Professional Accomplishments
Oct -Present
Analysts International Inc., Auburn Hills, MI (IBM-Visteon Account)
RFS SPECIALIST
Global Business Dept., Request for Service (RFS)
Responsible for daily communication with global project managers
Revising written communication in the form of Statements of Work (SOW), Process Change Request (PCR) and Documents of Understanding (DOU) for contract compliance
Reviewing and verifying pricing of new SOW and PCRs
Audited the RFS Log in Lotus Notes
Nov -Sept
Analysts International Inc., Auburn Hills, MI (IBM-Visteon Account)
GLOBAL PLANT ADMINISTRATOR
Global Focal Point
Responsible for daily verbal communication with plant leads in countries and plants
Delivered accurate manufacturing plant data and created reports for senior management on Security Health Checks on servers, Quarterly Plant Models and Aging Server Tickets
Performed asset management for servers worldwide, including spot checks on back-ups, critical application tracking, book-to-floor and full inventory verification
Generated Business Development Reports for tracking server data
Completed the Computer Environment Profile Audit Requirement
Corrected incomplete server data by comparing spreadsheets and databases to produce accurate server reports
Monitored and managed Global Software distribution of corporate PC client software load, SAP, GUI and Marimba
Directed training of plant leads on Remedy asset tracking database
Jan -Nov
Nordic Marketing, L.L.C., Ann Arbor, MI
DATA ANALYST
Managed the Midwest Independent System Operator (Midwest ISO) application project, a group that regulates the buying and selling of electrical power
Achieved Midwest ISO Certification and beta tested the Web portal prior to opening of the new Midwest Regional Hourly Electricity Energy Market
Improved business development by creating an Access database for manipulating billing determinants and customer enrollments to support a staff of personnel and client accounts
Reorganized in-house data for faster retrievals and eliminated discrepancies
Created usage reports for the CFO from Web-based information converted to a spreadsheet using Excel XML functions and formulated monthly sales commissions and retail tax reports for the Texas office
Identified $, in supplier over-charges in -
Streamlined productivity by integrating external vendor data with internal analytical systems utilizing MS Access, MS SQL, and XML technologies
Converted databases from Access to MS SQL
Developed data handling queries for the XML Schemas and raw web based data
Solved calculation errors to correct inaccurate end dates of sales contracts
Corrected broken Visual Basic scripts for the Billing department
Conducted staff training on power scheduling, power purchasing, bidding for electric line right of ways and Web portal invoicing
Jun -Dec
Office Team, Ann Arbor, MI
ADMINISTRATIVE ASSISTANT
Achieved full employment at end of my contract with Nordic Marketing, L.L.C.
Organized office communications for eight executives, and trained staff in use of Strata CS phone system
Established an invoice tracking system
Managed office supply inventories for five offices in several states
Created legal documents and customer documentation
Reshaped the corporate Web site with cleaner graphics and working links
Education
Eastern Michigan University (Coursework in progress), College of Business (-present)
Degree Program: BBA with a Major in Computer Information Systems
Washtenaw Community College, Associate in Arts (–)
Major: Computer Information Systems
References available on request
