Customer Service Manager Resume
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Resume:
THERESA A. MANN
Sarah
Franklin Park, Illinois
Email –
OBJECTIVE
To obtain a career in a management position in which I can utilize my proven analytical, management and administrative skills along with extensive experience in the aviation industry.
American Airlines
Oct – Dec Customer Service Manager of Airport Services
Chicago’s O’Hare International Airport
• Proactive in supervising Ramp and Passenger Service Department.
• Responsible for operational and administrative management of both the International Arrivals and Departures.
• Conducted the timely connection of bags, on-time delivery of freight and aircraft ramp activity.
• Gained experience in working with the Transportation Workers Union of Ramp services.
• Acted as a Company liaison for all government agencies including Homeland Security.
• Trained employees and implemented the deicing plan for American Airlines.
• Successfully passed Corporate Security, Finance, Aircraft Maintenance, TSA and FAA audits.
• Provided training in Dangerous Good and Hazmat.
• Worked with catering to provide security for aircraft.
• Administrative responsibilities included time management, performance evaluations and quality control. Maintain effective communication with multiple levels of management, work groups and public.
American Eagle
Jun -Oct Ramp Supervisor
Chicago’s O’Hare International Airport
• Directly responsible for the on time dependability of gate.
• Operational responsibilities include resolving service issues, equipment, scheduling, and personnel management
• Managed all deicing operations during tour of duty.
• Monitor contracts for outside vendors with regards to catering.
• Ensured employees were in compliance with their Dangerous Goods and Hazmat training.
Apr – Jun Flight Attendant
Chicago’s O’Hare International Airport
• Responsible for the safety and comfort of all passengers.
• Assisted with travel needs as necessary.
• Temporary duty assignment to In-flight to ensure appropriate lodging for the Flight Crews.
United States Naval Reserves
May – Sept Radioman
San Diego, Naval Radio Receiving Facility
• Ensured Ship to Shore communications with ships that were out to sea.
• In charge of High sensitive material.
United States Navy
Aug – MAY Radioman
San Diego, Miramar Naval Station
• Prepared all out going messages for Aircraft Squadrons
• In charge of the changeover of crypto material on a day-to-day basis.
EDUCATION University of Phoenix
June Bachelor of Science – Business Administration and Management
Dec Paralegal Certificate, Law, Muir College
AWARDS StAArs Among Us Award (Employee of the Month)
Employee of the year (plaque place in an aircraft for a year)
