Medical Network Developer Resume
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Resume:
NICOLETTE K. HART
___________________________________________________________________________________
Marquette Avenue, Pomona, Ca.
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OBJECTIVE:
"Customer Service Supervisor/Billing in the retail sector where my years of progressive experience in the industry can add value to a customer-centric team."
SUMMARY OF QUALIFICATIONS:
"Have the ability to carry out programs under established policies and command the respect of staff. Problem solving, leadership, and communication skills are some of the qualities developed from my experience as a Network developer, a supervisor, a trainer, and a customer relations representative."
EDUCATION
• College credits in a diverse curriculum earned towards future completion of a Bachelor of Arts degree in Social Sciences at Rio Hondo College, Whittier
• State of California and local law enforcement certifications earned as a police dispatch specialist at Citrus College, Glendora
• Completed state certified training and earned certification as a cosmetician
Currently hold BLS for Health care provider with (CPR & AED)
BUSINESS/OFFICE SKILLS
• Skilled and proficient in a variety of computer applications and systems
• Can rapidly navigate between Windows XP, MS Internet Explorer, Internet search engines (including but not limited to Google & Yahoo), and Microsoft Office with exceptional capacities in Excel, Word, & Outlook along with spreadsheets
• Trained in call and contact center technologies - Exceptional written and verbal communication skills
• Basic understanding of Internet and call/contact center technologies
PROFESSIONAL HISTORY:
Medical Professionals -current
Medical Network Developer
The responsibilities included ensuring that physician contracts reflected appropriate medical terminology • Providing orientation and sustained feedback to designated providers in a successful effort to maintain high levels of customer satisfaction • Orienting newly contracted providers to customer requirements and internal expectations • Providing quality assurance for all new provider reports and providing feedback to provider • Monitoring report timeliness and providing feedback to maintain timeliness within customer expectations •
Currie Medical Specialists
Customer Service Representative
I provided customer service and medical technology sales and marketing expertise for products ranging from surgical shave kits or prep razors and clippers, surgical silver nitrate sticks, pencils or crystals, surgical specimen collection traps/containers, alternating leg pressure machines, C labs, vascular therapy, and Ortho concepts orthopedic and neoprene wraps. I managed all orders for hospitals or vendors, adjusting pricing and processing all orders into a database to better respond to calls from hospital purchasing representatives to vendors to our customer base.
Globaleonesystems Temporary Contractor Assignment
I served as a marketing/sales and customer service representative for this San Antonio, Texas firm; demonstrating the consistent value of products such as AT&T’s Universe by conducting demonstrations in clients’ homes, working independently in meeting deadlines.
Circuit City Inc. -
I was a billing specialist and customer service supervisor/call escalations at the Circuit City facility in Walnut, CA. My ability to work independently with all customers and customer teams while meeting deadlines and sales goals was rewarded on numerous occasions by my management. In addition, I resolved escalated customer issues for customers from a call center hub, and was also asked to take over the oversight of all East Coast billing reports stemming from in house technicians. I supported the training of new managers and technicians in meeting company goals and deadlines, and prepared monthly account reconciliation journal entries and end-of-month analysis. I dispatched technicians as needed, verified the accuracy of sales transactions, and provided customers and technicians with land line phone and on line IT technical services
Verizon Wireless Inc. -
I managed a high-volume deadline-driven workload at the company’s Irvine, CA customer service center, handling inquiries, complaints, billing questions, and accommodating payment extensions/service requests. I have successfully diffused potentially volatile customer / company situations, resulting in the retention of business. On some occasions customers were so moved as to write personal commendation letters to company executives. I made service changes, recommend service options and provide customers detailed and accurate information on their accounts which did help prevent future calls from customers and the prevention of future audit issues. I resolve an average of one thousand calls per day with percent of those calls resulting in cross sell services.
BenQ Inc. -
I was assigned to the marketing and sales division – instructed to manage customer service, specifically product orders, and assisting vendors with sales and promotions. I prepared reports for monthly tracking of customers and vendors, and maintain an ability to maintain sales and time management goals.
GTE/Air touch Cellular -
Served as a operator and trainer at the Long Beach, CA facility. Call volume, as expected, was heavy, but I still managed to mentor and train new associates on guidelines, ACD, and prompt time and call center guidelines and requirements.
Clinic Receptionist volunteer/Garfield Hospital Medical Center and El Encanto Convalescent Hospital
Responsible for greeting patients as they enter the admitting ward of a hospital or clinic. Directs patients to appropriate parties, gives direction and provides clerical support to the admitting staff. Answers telephone calls and directs callers to the appropriate department or unit.
Abilities :
years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of IBM clone and Mac desktops.
Highly productive in the use of Office Professional.
Self starter with a can do attitude.
REFERENCES
Professional and personal references readily available upon request
OTHER ATTRIBUTES
Volunteer work:
• Worked closely with Nursing Supervisor, and referring physicians.
• Attended to full range of patients, including those with AIDS.
• Worked as candy striper with Garfield Medical Hospital in all areas
• Such as feeding patients, ER and receptionist
• Worked as volunteer with El Encanto convalescent hospital as receptionist
• Worked in payroll department and medical records
