Desktop Support Tech Resume
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Resume:
EXPERIENCE:
Georgia Department of Natural Resources, Atlanta, GA
Field Desktop Support Technician
/ - /
*Provided all hardware, software and small LAN support to Northwest divisions of the Georgia DNR.
*Installed and troubleshot Windows //XP/Vista, Groupwise, Novell, Office, Citrix, Peoplesoft, pcAnywhere, Symantec Antivirus, Ghost, VPN client, Mac OS X, Veritas, as well as in-house software on client/server and peer-to-peer networks.
*Set up users in Exchange Server and Active Directory and maintained Windows Server .
*Provided wired and wireless network support, including router, switch and NIC configurations and physical network setup, as well as TCP/IP and DHCP configuration.
*Set own schedule; worked out of home office via phone and pcAnywhere as well as on-site, all with very minimal supervision.
R.S. Andrews Enterprises, Inc., Atlanta, GA
Desktop Support Technician
/ – /
*Provided Level Two desktop and phone support for + local Windows workstations and laptops, as well remote sites, with MS Office /, Outlook /, Goldmine, Great Plains Dynamics, and Citrix, as well as in-house software.
*Set up and troubleshot all email accounts on Lotus Domino Administrator R Server with MS Outlook as client.
*Configured and maintained all laptops (IBM, Dell, Gateway, Toshiba & Compaq).
*Troubleshot dial up and remote access issues on RAS for laptop and home users.
*Set up network accounts on NT . Server and provided support for connectivity issues.
*Set up new accounts on SQL Server for in-house software.
*Performed complete installations and configurations of Windows .
Miller/Zell, Inc., Atlanta, GA
Desktop Support Technician
/ – /
*Provided desktop support for + Windows , and NT workstations and laptops.
*Installed, configured and troubleshot hardware, including printers, network cards, sound cards, RAM, hard drives, CD Rom drives and floppy drives.
*Installed, configured and troubleshot MS Office , MS Outlook /, Lotus , Lotus AmiPro, AutoCad / and AS.
*Performed complete installations and configurations of Windows NT . Workstation.
*Provided support for network connectivity issues.
*Set up new network accounts on NT . Server and new email accounts on MS Exchange.
Accommodations America, Marietta, GA
Computer Support
/ – /
*Performed computer troubleshooting and provided software training as needed to division.
*Implemented computerized accounting system.
*Designed and maintained database system in MS Access for tracking operations inventory.
*Acted as computer hardware/software purchasing agent for division.
