Rater Resume
Marlene Berkowitz
E. Germantown Pike, E. Norriton, PA
Personal Overview
Articulate professional who skillfully combines analytical skills with interpersonal communication ... Able to process new material and communicate information effectively... Energetic motivator confident and dynamic in meeting new people and addressing groups of varying sizes ... Dedicated to excellence, produces quality results working independently and within a team environment.
Expertise & Experience
* Microsoft Word/Office * Microsoft Excel
* Microsoft Power Point * Microsoft Access
* Microsoft Outlook
Selected Accomplishments
Language
Bilingual abilities in Spanish. Fluent in oral and written communication.
Training / Development
Supervised, observed and trained new employees during their initial hiring phase. Provided a
learning environment in which these employees realistically experienced on the job
responsibilities.
Interpersonal Communication
Presented instruction in a dynamic environment in which interaction was encouraged,
questions acknowledged, and clarification provided. Positive reinforcement through the
exchange of ideas resulted in highly motivated learners.
Coordinator
Coordinated and scheduled travel arrangements for program analysts. Responsible for
correspondence, client communication, compiling and distributing proposals and instruction
manuals. Occasional travel. Arranged appointments for prospective consumers and performed
interviews and on site sampling.
Marlene Berkowitz Page
PROFESSIONAL BACKGROUND
Harleysville Insurance Company - Current
Rater
Calculating and completing quote proposals for various lines of
business including but not limited to Business Auto, Workers Comp.,
General Liability, and Garage Owners. Also endorsements on these
lines. Preparing and distributing premium increase letters and
ordering motor vehicle records.
Marriot Hotels - Current
Front Desk Representative
My duties included producing varied reports for credit cards, guests,
availability and other records. Making reservations, phone communication,
directions, checking in/out guests. Personal assistance in all areas to make their stay
pleasant. I also worked in the restaurant area as cashier, hostess,
assisting where needed. Assisted in accounts payable by paying invoices
to vendors. Still employed with Marriott in a part time capacity.
Blockbuster Video, Blue Bell, PA
Assistant Manager
My duties included opening and closing of the store, accountability for all
of the tills and safe and the monies received, banking, paperwork, scheduling
and supervising - employees, ordering and receiving supplies, inventory
and assuring customer satisfaction.
AMB Associates, Plymouth Meeting, PA
Office Manager
Preparation of spreadsheets and correspondence, phone communication
with varied insurance companies, agents and clients, bookkeeping, updating
and organizing client information, as well as installing computer updates on
a consistent basis.
J. Rechner Associates, Montgomeryville, PA
Telemarketer / Researcher
Contacting and interviewing numerous prospects for their opinions on
varied products, and arranging for convenient times for them to sample
or inspect the product; preparation and carrying out taste tests, instruction
of data entry to participants, traveling to varied sites to deliver and retrieve
and also to instruct and compensate business owners for research information.
I also conducted/translated phone research in Spanish for medical institutions.
Personnel Data Systems, Plymouth Meeting, PA
Senior Administrative Assistant
As a secretary to the vice-president of the company, my duties included
coordination and scheduling of travel arrangements for several program
analysts. I was responsible for correspondence, phone communication with
clients, assembling and distributing proposals and instruction manuals. Occasional
travel to seminars.
Equitable Life Assurance Association, Bala Cynwyd, PA –
Administrative Assistant
Correspondence, client communication, reviewing claims/applications
EDUCATION
Gwynedd Mercy College, Lower Gwynedd, PA
Bachelor of Science, Business Administration
Concentration in Marketing
Keystone School of Business, Swarthmore, PA
Associates Degree, Specialized Business
Executive Secretarial Program
