Junior Direct Touch Account Manager Resume
Education
Kennesaw State University, Coles College of Business, Kennesaw, Georgia
• Degree: Bachelor of Business Administration, Management (Graduated May )
Related Business Courses
• Venture Analysis, Finance, Management and Behavioral Science, Compensation, Purchasing and Supply Chain Management.
Skills
• Microsoft Word, Excel, Power Point, Publisher, Microsoft Access, Sales Training
Experience
Nortel, Alpharetta, GA
Junior Direct Touch Territory Account Manager
(-Present)
• Achievements & Recognition: Complete coursework and successfully pass all requirements including final presentation as outlined in College New Grad Program.
• Sales/Marketing: Sales focus of increased YTY revenues with an emphasis on Hosted Contact Center Services.
&#; Generate demand for the Nortel brand. Position Nortel as a “value-added” solution provider with the customer’s senior management– firmly establishing relationships at the Chief Information Officer, Director of IT and Contact Center Manager/Supervisory levels.
• Administrative: Manage expenses to budget on a quarterly interval to avoid annual over-run.
&#; % Forecast Accuracy utilizing CRM tool for forecast, funnel and closed opportunities. Generate CRM opportunities to X+ of quota ($ Million) for current quarter plus maintaining for a minimum of quarters in advance. Target should be maintained throughout year as opportunities close quarter over quarter.
• Account Management: Responsible for generating business for the State of Georgia Hosted Contact Center Solution.
&#; Develop and manage Business plans for State Agencies, University System of Georgia Schools and Local/County Government agencies. Account plan should include detailed Account Structure/Organization/Key Decision Makers, Customer Contact Information, Identification of Significant Opportunities and outline strategy, dependencies and resource requirements to best align with customer requirements. Overall Tactical and Strategic elements, time based should be called out including trial and or related consulting based services for proper alignment. Partner integration and roles should also be outlined coupled with leadership insertion/roles defined in advance. Plan shall be updated on a regular basis and reviewed quarterly for top opportunities.
&#; Develop Partner relationship/alignment matrix for all agencies.
Nortel, Chicago, IL
Junior Account Manager
(-Present)
• Sales/Marketing: Sales focus on voice and solution sales revenues.
&#; Generate demand for the Nortel brand. Position Nortel as a “value-added” solution provider with the customer’s senior management– firmly establishing relationships at the Chief Information Officer, Director of IT and Contact Center Manager/Supervisory levels.
• Administrative: Manage expenses to budget on a quarterly interval to avoid annual over-run.
&#; Complete CRM training to understand funneling and forecasting requirements.
• Account Management: Responsible for aiding Senior Direct Touch reps with day to day business/administrative activities.
&#; To complete coursework and successfully pass all requirements including final presentation as outlined in Program. Successful completion will be measured by management team and finalize with graduation, followed by assignment of junior sales role.
Hertz Local Edition, Chicago, IL
Assistant Branch Manager
(-)
• Achievements & Recognition: % Quarter to Quarter growth in LDW Penetration (Optional Service); number one in Midwest region in signing up corporate, retail and insurance companies on Business Account Program; amongst top ten in region with above average RPD (rate per day) for insurance replacement business; picked to represent city territory as a guest speaker at new hire training classes; invited by Vice President and Territory Revenue Manager to attend a networking event to speak with regional and division managers on growth and sales strategies for newly opening Hertz locations.
• Training and Development: Continuously train and develop new employees on phone skills, sales techniques and customer service skills
• Customer Service: Ensure complete customer satisfaction on each rental, and track customer satisfaction ratings for the branch to ensure proper handling of all service issues by manager trainees/assistants.
• Sales/Marketing: Further the branches growth and profitability by continuous relationship building to current and potential accounts.
• Management: Supervise the daily activities of the office (i.e. reservations, fleet needs/utilization, delegation of daily tasks, etc.)
• Administrative: Complete back office reports daily, and work each report to ensure accuracy or follow-up on needed information. Such reports are the revenue tracker, car count, proof of cash, fuel reconciliation, theft and conversion report, etc.
Manager Assistant/Trainee
(/-/)
• Assist in the training and development of new manager trainees
• Work alongside assistant manager to fulfill financial goals for the branch
• Create positive customer interaction through rentals/returns or customer pick ups, etc
• Complete goals and objectives assigned by assistant manager or branch manager
• Assist in generating new business by making sales calls and obtaining business accounts through current renters.
Pappadeaux Seafood Kitchen, Atlanta, GA
(-)
• Create a positive dining experience for customers
• Train and develop incoming trainees through two week trial period
United Union of Roofers, Atlanta, GA
(-)
• Maintain accounts for union members
• Document filing
• Operate multi line phone system
• Manage accounting software for monthly dues reports
References Available Upon Request
