Receptionist Resume
Tshiela R. Donald
South Dayton Street, Apt
Denver, Colorado
E-mail:
Tel: /
OBJECTIVE:
To be placed in a career where I can utilize my experience and skills, enhance productivity, and generate staff effectiveness. I also want to be placed in a career where I have the chance to grow and advance in the company and become an asset to that company. I can accept short term or term-to-hire position.
EDUCATION:
• Diploma, Desktop Publishing, Thomson Education Direct, Scranton, PA //
to //
• Diploma, Penn Foster High School, Scranton, PA //
Operating Systems
• Windows and Windows XP
Applications /Special Skills
• Microsoft Word XP , Microsoft Excel XP , Microsoft Outlook XP , Microsoft PowerPoint and Internet Proficiency.
• Effective team player; types - words per minute and % accuracy.
WORK EXPERIENCE:
Receptionist, Radio Free Liberia, Baltimore, Maryland Feb -Feb
Responsibilities:
Places, and receives a high volume of calls through an electronic switchboard.
• Supplies information to callers and announces visitors.
• Sorts and distributes incoming and outgoing mail.
• Light data entry
• Scheduling appointments with the Ambassadors for the radio interview.
• Order office supplies
• Fax, copy, Scan and type correspondence as necessary
Switchboard Operator; Ecobank Togo, Rue de commerce, Lome, Togo, West Africa
Responsibilities:
• Managing a multi-line switchboard answer the calls before the third ring and follow the “Standard calls Procedures” listen to there request and follow though with the request
• Competently connect all calls to the proper extension
Follow verbal and written instructions
• Carefully and accurately set wake up calls and log it in your sheet the time as it is requested by the guest
• Maintain a team player attitude and help create a safe and happy working environment.
• Handle guest fax and input in the computer a message for the guest.
• Handle emergencies according to established procedures.
• Log in all guest requests making sure that they have been properly completed.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze information and resolve conflicts.
Languages: English and French
