Human Resource Manager Resume
A, PHR
Sword Drive
Garland, TX
SUMMARY
Certified Human Resources Professional with experience in human resources, training and development, performance management and workforce planning. Excels at:
* Change and transition management required during mergers and acquisitions.
* Synthesizing and applying business strategy and diverse data points into cohesive plans.
* Consulting with Senior Management on Talent Management and Competency Models.
* Providing counsel to all management employee levels on HR matters.
* Staffing, identifying competencies, job descriptions, employee assessments, interviewing and selection.
* Needs analysis, curriculum development, employee surveys and performance appraisals.
PROFESSIONAL EXPERIENCE
CAPGEMINI -
Global provider of consulting, outsourcing and local professional services. TXU and Capgemini joint venture, Capgemini Energy, handles the back office functions for utility clients.
Human Resources Manager ( - )
Performance Management and Training - Implemented learning and development initiatives for North America workforce, tracked results. Developed and facilitated training via classroom and Live Meeting.
* Developed and implemented Competency Model Career Structure for Outsourcing audience resulting in career paths for job families.
* Rolled out job grade reclassification mapping employees to new job titles.
* Redesigned process and materials for new hire orientation moving from -hour overview to day workshop; anticipate plus employees will participate annually.
* Introduced new annual Performance Management process to workforce of resulting in % compliance though planning, mid-year and year-end review cycles.
* Provided operational support and facilitated resolution of critical application problems in Mindsolve performance management application for employees. Coordinated design changes with vendor.
* Refined process for adding contractors and subcontractors to Sum Total LMS eliminating over duplicate names and terminated users, freeing up licenses, resulting in cost savings of at least $,.
HR Business Partner ( - )
Provided HR support and consultation to assigned internal Business Units and Support Organizations. Implemented company-wide programs and initiatives including talent management, performance management, compensation review, workforce planning and organizational change. Provided counsel and direction to management and employees on HR issues, employee relations and employee communication.
* Guided managers in development of future state organizations, work team design, employee assessments and creation of supporting documents. Met client targets and contractual requirements resulting in % cost savings in back office functions and reduction of over % of local workforce by process improvement and outsourcing.
* Consulted with Senior Leadership on formulation of seamless organizational strategies assuring talent retention and knowledge transfer during critical organizational transformation. Established retention and development plans for high potential employees and performance improvement plans for deficient performers.
* Held lead role in successful implementation of Reduction in Force process for employees. Managed overall plan and head count, provided data for severance payments and reports on Adverse Impact and Age Analysis for legal review resulting in no litigation that could not be successfully defended.
* Coordinated compensation planning with vendor and translated complex data from disparate, incompatible systems resulting in more streamlined and accurate processes.
TXU ENERGY -
Senior Human Resources Representative
HR Generalist for Customer Operations department of employees. Advised and coached management and employees on staffing, policies, employee relations, performance, compensation, FMLA and time off issues. Conducted investigations and facilitated resolution of complaints.
* Led data analysis for project transitioning workforce from graded to banded structure.
* Created and administered department employee Access database combining input from mainframe system.
* Tracked diversity and retention advising management on trends in weekly meetings.
* Trained organization on new performance management and job posting applications.
* Established tracking and reporting for disciplinary actions to ensure consistency between departments.
* Represented TXU in over TWC unemployment hearings, all with no fault outcomes.
UNIVERSITY OF DALLAS Summer
Team Leader, HR consulting project for GMAC
Team Lead and Point of contact for the Americas and Europe managers. Evaluated GMAC Performance Management Program Pilot.
* Assessed employee experiences and reactions to pilot through focus groups and surveys.
* Interpreted statistical analysis of survey results and demographic information.
* Improved training program and revamped compensation program.
* Made recommendations via report and presentation to GMAC HR Leadership in Detroit.
KEYSTONE INTERNATIONAL -
Training Specialist
Trained job applicants for staffing company. Consulted with client companies to determine applicant requirements and training needs.
* Coordinated with in house Sales, Recruiting and Account Managers to evaluate, train and prepare applicants for job openings resulting in % increase in placements.
* Conducted staffing functions such as interviewing, testing and placement recommendations.
* Created and administered employee survey.
RAYTHEON SYSTEMS COMPANY / TEXAS INSTRUMENTS, INC.
Raytheon purchased a division of Texas Instruments in .
Training Administrator, Learning Institute ()
Provided self-paced training solutions and coordinated several college degree programs for Raytheon's , employees. Administered LMS and assisted employees with application.
Information Specialist, Customer Response Center ()
Customer service and public relations activities for Texas Instruments call center.
EDUCATION AND CERTIFICATION
PHR, Certified Professional in Human Resources
UNIVERSITY OF DALLAS, Dallas, TX
MBA, Human Resources Organization Development
UNIVERSITY OF NORTH TEXAS, Denton, TX
BFA, Fashion Design, minor in Marketing
