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EDUCATION:
Pennsylvania State University – Masters Degree in Education: Instructional Systems– May – .
Lehman College, Bronx, NY. - Bachelors' of Science degree in Computing and Management
OBJECTIVE: - To become a proactive member of an organization that will allow me to become an integral member of a team that will utilize my diverse skills and past experiences while simultaneously offering continuous growth.
QUALIFICATIONS: - A experienced self-starter with great interpersonal skills and information retention. Friendly, outgoing personality with a positive attitude. Possess excellent organizational skills, the ability to multitask, and maintains high ethical standards at all times.
Always takes a proactive approach using creativity, resilience, control and accountability of tasks and assignments. Able to comfortably adapt to a new environment and communicate with peers and management equally.
TECHNICAL SKILLS - Experience with Microsoft Excel, Word, PowerPoint, Access, Outlook, Adobe Acrobat, Net Learning, Net Meeting, Internet Explorer, Lexis/Nexis, Lotus Notes EPIC Care and GroupWise.
WORK EXPERIENCE:
The Philadelphia District Attorney's Office, Philadelphia, PA - Human Resources Recruiter/Paralegal, –
Managed the selection process for exempt, non-except and IT positions. Worked closely with Hiring Managers on all aspects of the recruitment process. Coordinated the application and interview process by obtaining applicant’s work information, education, training, job skills and salary requirements. Processed resumes and inputed them into the applicant-tracking database. Sent response cards and offer letters.
Scheduled candidate interviews and coordinate travel arraignments. Posted and updated jobs internally and on the Internet. Coordinated and facilitated New Hire Orientation for Undergraduate Interns and Law Clerks.
Participated in annual benefits open enrollment. Processed background checks and verification of employment. Kept records of personnel transactions. Produced human resources statistics and reports. Maintained security and confidentiality of all information and documents.
Tracked and reported compliance issues, FMLA, safety reports and worker’s compensation. Research issues on policy development. Acted as back up for administration of Human Resources Work Force Request System and payroll. Developed and maintain personnel file system. Administered training events with outside vendors. Tracked training invoices and prepares purchase orders for Accounting Department.
Northwestern Human Services, Erdenheim, PA – Volunteer Human Resources Assistant, –
Compiled human resources statistics and prepared monthly reports. Supported the Regional Director and Human Resources Managers on projects that entailed data gathering, research, statistical analysis and business correspondence.
Answered the Human Resources Hotline and provided consultation to employees, managers, and supervisors and documented all actions. Maintained regional human resources files.
Dupont Hospital for Children, Wilmington, DE – EMR Clinical Training Analyst, -
Designed, developed and delivered training to all clinical areas. Assessed employee and client training needs and made recommendations for training strategies. Analyzed the need for training in user departments and recommended long term and short-term goals. Worked with all levels of medical staff to apply system functionally to business workflow and EMR development projects.
Philadelphia College of Osteopathic Medicine, Philadelphia, PA – Systems Analyst/HR Coordinator,
Coordination of recruitment for technical consultants to develop in house training programs. Managed student orientation and web projects. Edited and reviewed web content submitted by content contributors.
Prepared and updated all MIS policies on the Internet. Facilitated, scheduled and provided technical training to faculty and staff. Built and maintained effective communication vehicles to ensure all employees were knowledgeable about training programs.
Assessed the quality and effectiveness of training programs. Evaluated progress of employees insuring that all persons receiving training achieved an acceptable level of performance according to PCOMS' standards and policies. Implemented practice management system to all clinical sites and practices. Worked closely with clinical managers to resolve system issues and problems.
Computer Learning Center, Philadelphia, PA - Technical Instructor, –
Designed and delivered classroom training to program participants on Microsoft Office. Designed and implemented training documents, training plans, visual aids, instructor notes and participates guides. Conducted needs analysis for curriculum effectiveness. Implement solutions and updated technical content. Monitored and motivated students.
University of Pennsylvania, Philadelphia, PA - Network Support Specialist/Training Administrator
Facilitated new hire orientation covering, policies and procedures, use of pc, hardware, software and introduction to Microsoft Office and email. Developed and delivered customized training materials to meet the needs of the department. Responded to help desk requests regarding training issues.
Pep Boys, Philadelphia, PA - MIS Help Desk Technician, –
Provided technical support and POS training to Pep Boys stores. Diagnosed and resolved technical issues over the telephone.