Admin. Asst. to the President Resume
ANKFORT, IL
Cellular
ADMINISTRATIVE ASSISTANT
Summary
Administrative support professional adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects; ability to multi-task effectively.
Professional History
FRANCORP, INC., OLYMPIA FIELDS, IL to
ADMINISTRATIVE ASSISTANT TO THE PRESIDENT
Managed all administrative responsibilities and resources for the client services department of a market leading franchise consulting firm. Reported to the President, and supervised two direct reports and handled the day to day administrative responsibilities for franchise analysts and senior consultants. Performed as the seminar coordinator; staffed, and managed a schedule of over annual sales seminars and trade shows throughout North America.
• Managed the weekly sales reporting process. Tracked, reconciled, and generated all sales reports for the executive management committee.
• Managed the sales seminar and trade show operations.
• Managed the travel and tracked the expenses of all sales resources.
• Represented Client Services in all Chairmen’s Committee meetings.
• Assisted the Chief Operating Officer and Office Manager in a Human Resource capacity in training new staff and interviewing prospective candidates.
HAWKINSON NISSAN, MATTESON, IL to
ADMINISTRATIVE ASSISTANT
Performed various clerical and administrative duties for the sales and finance departments, including scheduling appointments and meetings, providing public information on programs, typing, filing, faxing, and answering phones. Acted as a primary information resource, providing referrals, direction, information, and general assistance to the general public as well as department managers.
• Input new vehicle purchase data into national database, calculated monthly sales totals for reporting purposes, and provided administrative support to sales staff of sales associates and reported directly to Finance & Insurance Manager.
• Analyzed data entry systems and prepared recommendations for system-wide improvements.
• Prepared and presented daily status reports to senior management and prepared correspondence and sales histories.
• Communicated and resolved customer issues.
• Planned and organized work under minimal supervision of manager.
BEARY LANDSCAPING, ORLAND PARK, IL to
OFFICE MANAGER
Negotiated and executed contracts, worked with clients to identify problems and identified opportunities and resolutions for enhanced customer satisfaction. Organized a complex work environment and improved workflow processes. Oversaw administration staff workflow and provided on-going training. Prepared work- in- progress status reports and provided monthly trends analysis on customer service issues.
• Organized, produced, and filed daily and quarterly production reports.
• Oversaw administration staff workflow and provided on-going training to a staff of full time employees.
• Supervised office personnel ensuring all duties were performed accurately and timely.
• Maintained radio contact with field personnel, recorded service requests, and dispatched service providers.
REGENT REALTY GROUP, CHICAGO, IL to
LEASING AGENT/OFFICE MANAGER
Coordinated apartment showings and open houses. Prepared lease documents for management review. Set up recruiting policies. Interviewed, trained, and monitored employees in accordance with company policies and goals. Advised customers on new rental locations, neighborhood trends, and mass transportation features. Ensured the highest levels of customer service and satisfaction.
• Negotiated property leases and service contracts for owner, resulting in positive cash flows in an otherwise volatile marketplace.
• Performed tenant credit checks, complaint resolution, and evictions.
• Prepared damage appraisals and secured negotiated repair prices with contractors.
Education
South Suburban College, (Coursework toward)
Associate, English
Skills
• ACCESS, MICROSOFT XP, WORD/EXCEL, POWERPOINT, OUTLOOK, ADOBE ACROBAT, TRANSCRIBE DICTATION
