Manager Resume
Leslie Watson
Willow Springs Dr
Louisville KY
Employment Experience
Humana Military Healthcare Services (Wholly Owned Subsidiary of Humana, Inc.), Louisville KY
Manager, Billing and Enrollment July – October
&#; Define, develop, implement and manage processes for multiple change orders, in addition to the existing contract, that would have an affect on the Billing and Enrollment Department.
&#; Maintain and oversee multiple systems and databases, requiring daily interaction with multiple contacts within HMHS, Subcontractors, other Managed Care Support Contractors, Government Contracting Officers, Military Treatment Facility Commanders and various other government points-of-contact.
&#; Manage ongoing processes of department with multiple functions, including, but not limited to, new enrollment/changes, monthly billing, daily cash posting and balancing, maintaining all provider information and changes for all Military Treatment Facilities, in order to meet the contractual processing time frames and quality of work requirements.
&#; Oversee selection, training/development and evaluation of performance of Department Supervisors, Department Trainer and approximately + Billing and Enrollment associates.
Supervisor, Billing and Enrollment November – July
&#; Supervision of - Billing and Enrollment associates and Mailroom/Fulfilment Operations staff, that includes coordination of daily workflow, delegation of job responsibilities, responsible for monthly government deadlines, preparation of employee evaluations, preparation of bi-weekly timesheets for payroll.
&#; Develop and implement processes, workflows, and documentation/training materials to be used for staff training – both in the Billing & Enrollment department and the TRICARE Service Centers, to ensure adherence to government guidelines and processing timeframes.
&#; Developing and overseeing many manual and automated processes to include: Required reporting; multiple file transmissions to the government and vendors; maintenance of required records; reconciliation between multiple systems; collection, balancing and transfer of enrollment fees.
&#; Interface and work with other HMHS departments, TRICARE Service Centers, vendors, Government contracting officers to seek problem prevention and resolution.
Senior Enrollment and A/R Specialist/Team Lead May – November
&#; Second shift Team Lead - Supervision of full-time associates.
&#; Responsible for Cash Collections (posting cash to system) and inventory control of new enrollment applications.
&#; Previewing and data entry of new enrollment applications and enrollment change forms, monitoring monthly billing cycle and reconciliation of individual accounts.
&#; Daily, weekly and monthly report discrepancies and all other duties as requested by Supervisor, Manager and Director
Humana, Inc. - Louisville Service Center, Louisville, KY
Senior Billing Representative May – May
&#; Monthly reconciliation of the Commonwealth of KY HMO and COBRA accounts
&#; Monthly reporting for dual billing on all state agency and school boards of education for the Commonwealth of KY accounts, monthly Aged Trial Balance Reports, special projects as assigned
&#; Implementation of billing and enrollment process and tracking of CommonHealth of KY Individual Buy-In accounts
Billing Representative June – May
&#; Monthly reconciliation of KY Commercial accounts.
&#; Daily, weekly and monthly premium aging reports.
&#; Daily correspondence in reference to resolution of billing discrepancies as well as verbal communication with account contacts both internally and externally.
Image Printer, Louisville KY
Accounting Represntative November – June
&#; Accounts Payable - Coding invoices for General Ledger, data entry for bi-monthly check distribution, end of month balancing.
&#; Accounts Receivable - Billing of all Commercial accounts, calculation of and billing Government Printing Office accounts as well as collection of Government accounts.
&#; Maintain Purchase Order records, responsible for calculation and reporting weekly and monthly freight analysis, all other accounting duties as assigned by Chief Financial Officer.
Education/Awards
&#; Awards:
Letters () of Recognition from Keesler AFB Military Treatment Facility Commanding Officer; Letter of Recognition from Humana Military Healthcare Services Chief Operations Officer; Letter of Recognition from General Accounting Office for the Department of Defense
&#; Seminars/Certificates:
Manager Forum-Assimilation/Discipline Certificate, Leading for Success Seminar, Procurement Integrity Certificates (annual), Ethics Training Certificates (annual), Privacy Act Training (annual), Coaching and Development Seminar, Diversity/Sexual Harassment Seminar, Performance Review Seminar
&#; American Management Association – Supervision/Management Certificate
&#; Western High School, Louisville, KY - Graduate - Business Co-op and related courses
Personal and Business References available upon request
