Production Support Analyst Resume
Financial Information Technologies, Inc.
January - Present
Implementation Specialist
Tampa, FL
- Provides level III technical support for all service offerings.
- Oversees basic production support issues including file import errors, creations, and transfers, banking activities and EDI data formatting questions.
- Works directly with senior programmers on all system enhancements and customer implementations.
- Communicates and introduces data standards, file communication discussions, customized functionality, and testing information for new and existing customers.
- Works with customers and third-party software vendors on file integrations and testing.
- Works with project manager and sales on all large customer implementations and also works directly with large retail chain's IT or EDI departments; some examples include Wal-Mart, Food Lion, Target and Kroger.
Financial Information Technologies, Inc.
April – January
Technical Support Analyst
Tampa, FL
- Assisted with internal help desk functions including application setup, connectivity issues, and product training.
- Identified and evaluated intended audience interests and capabilities to include browser capabilities, visual appearance, and suggested improvements for service offerings.
- Worked with the following protocols and encryption programs on data exchange between customers: HTTP/S, PGP, S/FTP, AS/ (Cleo and Cyclone), AS/, and Sterling VAN.
General Dynamics, Network Systems
October - April
Logistics Support Representative
MacDill AFB, FL
- Provided high-level administrative support to over General Dynamics personnel, relieving site managers and field representatives of all administrative tasks.
United States Air Force, th Special Operations Squadron
July - August
Operations Resource Manager
Hurlburt Field, FL
- Assisted with day-to-day training and deployment operations in a high ops tempo Special Operations Squadron.
- Ensured % safe-guarding and individual distribution of Communications Security (COMSEC) material as needed per mission requirements; a key element used to fight the war on terrorism.
- Designated Status of Resources and Training (SORTS) supervisor; a report which is viewed by the Joint Chiefs of Staff (JCS) and answers congressional inquiries, readiness, and trend analysis, Air Force budget requests, and resource allocations.
RELATED SKILLS
- Basic knowledge of protocols & networking services
- EDI knowledge (Specifically , , , , etc.)
- Basic SQL and Database design (Oracle i)
- Basic knowledge of HTML, XML, ASP, Java, and Visual Basic
OTHER INFORMATION
- Holds active TOP SECRET/SCI security clearance.
- International travel to South America, Middle East, Europe, and Asia.
- Actively pursuing a degree in Computer Information Systems with Saint Leo University; over credits completed.
- Available for phone interviews anytime and scheduled in-person interviews.
