End User Support Resume
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Resume:
Margaret Darden
Washington Ave Apt C Bronx, N.Y.
Cell Phone
PROFESSIONAL PROFILE
Systems professional with significant experience; computer literate in multiple operating systems and software applications with cutting-edge knowledge of technological changes and their business implications; enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.
Enthusiastic, willing to learn, self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas.
Highly analytical team player with aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.
Creative troubleshooter/problem-solver that works hard and loves a challenge.
Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.
OS & Applications
Systems: Windows / Server, Windows NT ., Windows XP, ,/, and Workstation, Mac G, G, G, Novell ./..
Hardware: Cisco Routers, Cisco Switches, Servers (HP, Dell) Laptops, (IBM ThinkPad, Dell, NEC, Toshiba, Gateway) & Desktop System (HP, Dell, Compaq). Blackberry/PDA
Software: Exchange/Outlook, Anti-Virus (McAfee, Norton) Oracle ., Norton Ghost . & ., GroupWise ., Adobe Creative Suite (CS, CS), Visio Technical ., Microsoft Office (, ,XP), VPN, Vmware, Track-it, Heat, Altiris, Linux.
Macintosh: QuarkXPress, MS Office (, X.v), Adobe Creative Suite (CS, CS), Entourage, Parallel ., Vmware Fusion, Suitcase, HTML.
EDUCATION/CERTIFICATION
Bachelor of Arts Pace University of New York, (Mathematics)
Borough Manhattan County College, New York , CCNA Program
CCNA re-certification
Microsoft Certified System Engineer in NT .
Microsoft Certified Professional (Server and Workstation)
Upgrading of to MCSA in Server
A+ Certification (A+)
PROFESSIONAL EXPERIENCE
Fashion Institute of Technology, Consulting, New York
End User Support Supervisor/Technical Support
November – July
&#; Supervising a three-member team and providing administration of a + clients in different locations on a PC and Mac platform within Window / Server environment.
&#; Coordinated, supervised, and implemented technology related adds, moves, and changes.
&#; Supporting and troubleshooting PC and Mac with connectivity problems to the network along with Network Interface cards, Sound Cards, CD-ROM drive, Printers, Iomega zip drives, scanners and plotters for both environments.
&#; Migrating of organization from NT Domains to Window Active Directory servers and accounts and modifying of profiles and group policies in order to lock down servers and workstations on Window / Server platform.
&#; Performing day-to-day LAN administrator and re-ghosting of new machines and setup of additional labs with servers and workstations.
&#; Managed maintenance, troubleshooting for servers, computer clients, printers, and phone systems.
&#; Troubleshooting students, faculty and staff issues connecting their computers to the network and maintained and upgraded computer equipment with spyware, antivirus software, service packs, and any update from Microsoft website.
&#; Diagnosing of hardware and software issues for students, staff and faculty and staff on a day-to-day basis with PC and Mac computers.
&#; Tutoring of students, staff and faculty on the use of various antivirus and spyware software packages.
The Art Institute of New York, Consulting
Desktop Support/LAN Administration
January – September
&#; Provided all administration and network support to all computer systems consisting of Windows Server running Active Directory, DNS, and Wins for students, staff and faculty.
&#; Supported over + new and existing clients in two facilities. Configured and provided maintenance of PC and Mac Labs. Upgraded faculty and staff PC from Windows / to Windows XP or Windows .
&#; Provided PC and Mac and training to staff and faculty; updated order status in IT Procurement database; scheduled standard desktop installation and setup, including LAN, network connection, login ID, access to GroupWise and Time & Place time management software; PC and Mac installation and trained users on system functions, desktop and network usage; provided desktop support.
&#; Duties included installation, troubleshooting, and maintaining of desktop and laptops across multiple Windows and Novell platforms of Windows /, Windows Professional, and Windows XP Professional for two locations. Included installation and maintenance of various software packages.
Independent Consulting, New York and New Jersey
Network Administrator (Alight.com)
January - November
&#; Provided onsite administration and technical support to network systems. Established Internet connectivity for + end users through Microsoft proxy server. Analyzed and troubleshot HPJet Direct NICS, printer and scanners.
&#; Built Windows NT. Domain Controllers, Exchange Server ., and HP Net Servers with clustering capabilities for a SQL Database, which was also clustered. Developed database of frequently used software and hardware to document technical solutions
&#; Upgraded servers, workstations and printers to Mbps, which significantly improved desktop connectivity
&#; Designed the backup strategy to back up of all data quickly for Exchange Server . and NT Server ..
McNaughton Apparel Inc, New York
Network Specialist / Network Administrator
September - December
&#; Installed, supported, upgraded and maintained Domains, Member Servers (JDEdwards, Oracle ., Exchange ., Arcserve) and Novell . Server along with Switches (Cisco, Netgear), Routers (Cisco , ) and hubs (com) in a + user environment.
&#; Project leader for YK update, which required documentation of all software and hardware to be updated. Scheduled timetables with all users to perform updates of servers and workstations, then provide verification to upper management when updates where completed.
&#; Project leader for major migration from Microsoft Mail to Exchange .. Installed, set-up and configured NT Server . on a HP Net Server then added Exchange server ..
Dow Jones Markets Inc, New York
Senior Technical Support Specialist/Network Administrator
July - June
&#; + users received day-to-day maintenance of NT Workstation . in a laptops and desktops environment, which consists of; creating user accounts, installation of software and hardware, troubleshooting logon issues and corrupt profiles and software.
&#; Planned and performed all hardware and software upgrades for the Novell .X and Windows NT Server . in a LAN/WAN environment.
&#; Designed and instituted the helpdesk support for NT Workstation ., CC-Mail, Lotus Notes, Act, Extract, Office and Lotus Organizer, which included logging all calls into a Heat database for multi-platform.
&#; Utilized Heat Database to input all user calls for assistance.
Holy Name Hospital, Teaneck New Jersey
PC Analyst
May - July
&#; Supported and monitored NetWare (./ .) networks that have + users and two additional SAA file servers and two Windows NT Servers in a LAN/WAN environment.
&#; Backup to the LAN Administrator by performing day to day maintenance of a NetWare (. / .) fileserver, which consists of: adding users, editing user login scripts, granting rights to directories and files and setting up print servers and queues.
&#; Installed, upgraded, and troubleshooting of PC’s with Windows and Windows (. & .) connectivity problems. Installed Network Interface cards, Sound Cards, CD-ROM drives and Printers. Supervised technician and operations staff.
&#; Responsible for providing remote access to hospital staff using Windows . Server, which required setup of dial-up accounts on server and the setup of user’s PC or laptop to access hospital resources remotely.
&#; Setup an Access database, which included the inventory of the entire hospital inventory of PC’s, printers, and dumb terminals, so that the new CIO could budget for the next fiscal year
