Project Manager Resume
Candidate is an experienced PMI certified Project Manager whose strengths in communication and attention to detail has enabled her to lead a global project team on an $MM enterprise wide implementation of SAP. This candidate’s passionate dedication to improving efficiencies and project team dynamics has resulted in enhanced service delivery, risk mitigation, and reduced cost. Recently this candidate completed a project to upgrade the distribution network for her employer’s principal client, returning a cost savings of $K while improving availability and quality of service.
PROFESIONAL HIGHLIGHTS:
•Directed the company Project Management Team that included a combined staff of third party consultants, in-house contractors, vendor support staff, and company employees for an enterprise wide implementation of SAP
•Delivered all project management activities for mission critical projects, identified business requirements, justified business cases, built project teams, created project plans, and oversaw all project activities through the project management lifecycle as defined by the Project Management Institute
•Managed the business relationships as the liaison between IT and the business, ensuring proper alignment and allowing technology solutions to solve business challenges
•Implemented project management methodologies including project requirements, project plan standards, templates and tools
•Experienced at defining and developing new job positions and integrating them into the IT organization to fulfill critical
roles and responsibilities
EXPERIENCE:
- Present Large Distribution Company
New Jersey
Project Manager
Lead Project Manager for multi-million dollar SAP Implementation affecting company mission critical applications. Managed IT and facilities related projects and led the project activities through the project management lifecycle; ensured proper analysis, justification, staffing, development, execution, and post implementation. Assisted with the design and implementation of a project to create a Project Management Office utilizing PMI methodologies and procedures.
Accomplishments:
•Lead Project Manager for an enterprise wide implementation of SAP, created project plan and managed project progress utilizing the ASAP methodology. Worked with Business Team Leads to assess functional requirements. Designed and managed the creation of an SAP BCP plan. Responsible for directly managing an annual budget of $.MM per year
•Worked directly with the customer to initiate and manage a project to replace mission critical commercial file transfer software utilized throughout the company network of distribution centers, which eliminated costs and increased performance. Led the team on an aggressively committed timeframe to allow for timely deployment to another project and reduction in client expenses
•Staffed and led the project team to implement an enterprise wide IT asset management system. Successful implementation of the system mitigated audit issues and allowed for accurate payment of insurance premiums
•Managed an initiative to relocate facilities, which involved multiple departments and third party consultants. Managed multiple vendor relationships during the project to ensure proper electrical, telecommunications, facilities, and furniture services were provided. Designed Visio floor plans which improved employee working conditions and environment
•Staffed and led a project to upgrade the entire company network of offsite facilities to a higher capacity more reliable solution, therefore reducing risk and increasing business productivity. Project included full vendor management of a third party technical support team and company employees
•Implemented an IT vendor management web based system to ensure all company vendor information was being managed
•Devised and implemented service level agreements and standardized processes to bring a focus on customer satisfaction resulting in improved service and the ability to measure employee and department performance
•Initiated, developed, and managed the implementation of an electronic document approval process which eliminated the manual tracking process, improved workflow productivity and efficiency, and controlled IT expenses
Leading Global Consulting, Technology & Outsourcing Company
New Jersey
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Associate Project Manager
Coordinated and participated in the design, development and implementation of IT, telecommunications, and facilities related projects. Worked with project stakeholders and various technical teams to define project vision and scope. Led a team of project managers and programmers consisting of both consultants and employees, managing all project activities. Coordinated and presented project status reports to the senior management describing project issues, budget, and closure information.
Accomplishments:
•Managed multiple projects related to facility build outs and moves of client departments, implementation of new team tools and company standards such as project management methodologies
•Project management consultant for a large customer managing the implementation of a critical care system
•Created and implemented enterprise wide processes including change control and a project intake lifecycle plan
•Managed a Project Portfolio of over projects, provided monthly and semi-monthly reporting for project sponsors as well as client CIO office
•Performed PMO responsibilities including mentoring new team members during project on-boarding, PMO quality assurance officer for project managers, and assimilating new staff onto project teams
•Trained large groups of employees on new company tools, processes, and procedures. Developed and prepared training presentations and materials
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Process Improvement Consultant
Developed and implemented multiple client Customer Service Center processes and procedures to ensure customer issues and service requests were processed successfully to maintain high levels of quality service. Conducted quality assurance for first level technical phone support. Interfaced with technical support teams to satisfactorily manage customer issues. Provided technical support ensuring efficient service delivery and service level agreements were successfully achieved. Project managed initiatives to implement new team tools and processes.
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Executive Assistant to the Director of Finance
Coordinated the daily activities of managing Data Center financials. Responsibilities included processing payroll for over employees using the Kronos payroll system and managing the purchasing and inventory control for all data center supplies including computer procurement. Acted as liaison between the Finance Director and vendors to coordinate accounts payable. Managed building facilities and related vendors for the Data Center.
EDUCATION:
Jersey City State College - B.A.
•Deans List: Fall and Spring
Certifications:
Project Management Institute (PMI) CAPM Certified / Working towards PMP, and A+ Micro Computer Certified
Technology Experience:
MS Project & Project Server, Track-it, Remedy, TeamTrack, MS Office, Kronos, Replicon, Project Gateway, Adobe Acrobat, Novell, GroupWise, Lotus Notes, SnagIt, Visio, SAP IS Media - Solution Manager, FICO & Infopack
Continuing Education and Career Development Courses in the Areas of:
PMP coursework, HP Unix / HP-UX Administration I & Unix AIX Training, Fundamentals of Project Management & Project Essentials, MS Project/Server & Word Intermediate, Conflict Resolution, and Providing Feedback
