Businss Analyst Resume
Victoria M. Cicolello
Greenview Street, Cumberland, RI
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Profile
•A professional with years experience in JDEdwards World, years Help Desk, EDI, VectorSGI (Metavanti),Gentran, Innovis, DSI and other business system implementations.
•Microsoft Certified – Word, Excel, Power Point and Access
•Educated in PMI and Greenbelt methodologies, A+, Network+, MCP, Server
•Proven ability to adapt well to challenges. Self motivated with the ability to prioritize multiple projects.
•Successful working in self-managed projects and teams.
•Goal and Service oriented. Experienced in Supply Chain and Sales/Service Supervisor, Marketing Supervisor.
Employment:
Citizens Bank -
Business Analyst III, EDI Operations:
Project manager coordinating all activities associated with the implementation of Customers on the EDI translator VectorSGI, system upgrades, other product enhancements.
•Reviewed and documented customer requirements, product enhancements and system upgrades. System set up, tested, Implemented and trained.
•Automated EDI operations, facilitated the upgrade from dial-up to FTP SSL, participated in Disaster Recovery.
•Provided daily operations support interacting with all levels of personnel and other areas of bank operations, and divisions.
AFC Cable Systems/Tyco LTD
Project Lead:
Evaluated, tested, implemented, trained, documented and maintained technological system solutions to ensure effective and efficient quality business practices, relying on education and experience, to accomplish company goals. Brought failing projects to completion and to specifications. Known for doing what it takes to obtain company desired objectives and “out of the box” thinking
Analyzed and proposed business sponsored initiatives, developed plans for execution, monitoring and quality.
•Defined user requirements, procedures and software functionality to develop plans for Bar Coding, Reducing errors by %, Customer Self-Service % and an EDI solution %, increasing sales volume. Obtained customer contract for $ million.
•Evaluated new software and hardware to determine compatibility with existing systems.
•Liaison, conferring with all levels to define user needs and program functionality to facilitate quality business solutions and custom programs.
•Performed quality control practices throughout, resolving questions of program intent, data input, output requirements, inclusion of internal controls, maintaining high standards of excellence.
•Planned and executed IT related audits and assignments.
•Demonstrated valuable leadership and encouraged team concepts.
•Persevered system related control files, security profiles, menus and processing options following Sarbanes-Oxley standards while empowering users.
Applications Manager/Business Analyst/EDI Coordinator
Collaborated on the selection of JDE ERP software and managed implementation of Customer Supply Chain in locations (Expanded to ) to operate $ million business. Project Leader.
•Conferred with customers for input, applied system knowledge and best business practices for system set up.
•Planned, designed, wrote and produced documentation for policies and instructional manuals.
•Implemented new procedures for Customer Returns reducing time to weeks, Order Entry for same day service and EDI reducing overhead.
•Developed training programs for users and management. Developed presentation skills.
•Coordinated activities between user groups, technical staff and contractors.
•Synchronized module implementations, testing, custom programming, security, development of business processes and e-commerce initiative.
•Managed Help desk staff of , identified problems, diagnosed root causes and determined corrective action. Reporting on all activities.
•Edi Coordination utilizing Gentran and Sterling Commerce, upgraded to Innovis software.
•Demonstrated consistent record of achievement meeting or exceeding company and personal goals. Continuously increasing responsibilities.
Inside Sales Manager, West Coast
Managed west coast sales consisting of seven manufacturing agents, OEM accounts and a warehouse.
•Demonstrated skillful communication and negotiation competence regulating pricing and inventory for both new and existing customers, distributors and warehouses.
•Conferred with engineering and production for customer specific products, determining customer requirements and priorities, creating new products and increasing sales by %.
•Coordinated activities between various departments for quality assurance, reviewing customer complaints and timely disposition of claims.
•Added to profitability and increased sales with new products and relieving inventory of manufacturing shorts.
•Point of contact for outside Sales Force.
Essex Group, Inc./Triangle Wire & Cable
Sales/Service Supervisor:
Hands-on management of inside sales/service staff in this Fortune Company, $ million division.
•Instructed and trained staff on product specifications and use providing direction and assistance where needed.
•Facilitated communications with all levels of internal and external customers on all facets of sales including Forecasts, inventory control, and pricing.
Senior Inside Sales Representative
Sales and service for central US region in this $ million company.
•Developed sales proposals reflecting market conditions, customer specifications, industry standards, manufacturing capabilities and product cost.
•Directed Distributor’s sales goals. Published sales procedures for unification. Member of Corrective action team and corporate activities committee.
•Established uniform correspondence procedures, devised new forms to improve efficiencies.
Education:
Greenbelt Bryant University
MCDBA CCRI
MCSE Roger Williams MOUS,A+,Net+,MCP,MCSA Roger Williams
Project Management Bryant University
A.A.S. Bus Admin Ocean County College B.S. Internat\\\'l Bus Johnson & Wales
Professional Associations:
Project Management Institution
National Association for Female Executives
