Loss Prevention Trainer Resume
Summary
Ten years of in-depth experience in the wireless industry with five years as a training professional, emphasizing development and delivery. Eight years working with personnel in the Human Resources areas, identifying and assisting in filling recruitment and employment needs.
Professional Experience
Nova Information Systems
( employees)
Loss Prevention Trainer
• Revamped and conducted cross training/briefing for Customer Service personnel. Focus of the presentation was the Loss Prevention role and how the two departments work together. employees trained.
• Created and presented a short seminar on two new products the company had implemented. employees trained.
• Assumed the Investigative Analyst role in order to become knowledgeable about the position.
• Created curriculum to train new Investigative Analysts. to be trained
US Cellular, Knoxville, TN
( employees, East Region)
Trainer
• Analyzed training needs; revised and implemented training materials for customer service new hires; over employees trained.
• Wrote a training grant proposal for state of Tennessee; approved for $,; recognized by leaders as first trainer to be awarded a grant.
• Created, developed and trained over employees in two national departments.
• Wrote an online course for Learning Management System; implemented and required for all employees.
• Member of team involved in pilot of US Cellular data services; trained people.
• Developed new hire orientation program that was implemented nationwide.
Resource Planning Specialist/Administrative Assistant
• Scheduled all department employees covering hours a day; service level always at %.
• Prepared payroll for employees; reviewed time sheets for accuracy.
• Monitored department expenses and kept under budget for three years.
• Created department reports package to assist management in tracking department results
Nationwide Advertising Service, Inc., Raleigh, NC
(Seven-person office)
Sr. Customer Service Representative
• Handled recruitment needs for a client base of over corporate business clients, with to , employees.
• Managed an average of recruitment projects per week, never missed a deadline.
• Wrote and placed all ad copy.
Education
B.S., Elementary Education,
State University College at Buffalo, Buffalo, NY
Accreditation
Certified Facilitator, The Service Difference, Achieve Global
Certified Instructor, Relating to Customers
