Senior Analyst Resume
Employment History and Responsibilities
/ to / North Valley Bancorp, Eureka, CA Internet Banking Supervisor
Supervised internet banking staff. Administered use of online banking software. Provided customer support for online banking and telephone banking customers. Created procedures and documentation for various online banking operations. Performed web-site maintenance. Maintained customer database, wrote correspondence to business customers, created documentation using Microsoft Office applications including Excel, Word and Access.
/ to / Chevron IT Company, San Ramon, CA Senior Data Analyst
Administered, implemented, performed trouble shooting and marketing of global reporting system for multiple Chevron companies. Assisted independent administrators and report designers in maintenance of systems and report writing using Crystal Enterprise, Crystal Reports, Seagate Info, Business Objects, Oracle, SQL Server, NT, Windows and XP in order to produce statistical, budgetary, inventory control and analytical reports. Maintained multiple Crystal Reports web sites used for the distribution of customer defined data. Negotiated software licensing, conducted feasibility studies regarding new and existing applications; analyzed alternatives in order to make sound hardware and software recommendations. Prepared statistical and narrative reports, trained departmental staff and prepared written instructions as required.
/ to / Consulting, San Francisco Bay Area Contracted Consultant
Made recommendations on data retrieval, coded custom Crystal Reports and Business Objects reports for web based, hard copy and Crystal Enterprise delivery. Performed data interrogation and wrote stored procedures using SQL Server and Oracle databases for the following companies;
NewChannel Inc., Redwood City, CA - / to /
Vivant!, Oakland, CA - / to /
Vacu-Dry, Santa Rosa, CA - / to /
Chevron Shipping, San Francisco, CA - / to /
Resource Phoenix, San Rafael, CA - / to /
Hexcel Corporation, Pleasanton, CA - / to /
Pacific Telesis, Oakland, CA - / to /
/ to / Radiant Hospitality Systems, Pleasanton, CA Senior Solutions Analyst/Crystal Expert
Created Crystal Reports reports against Sybase database for use in back office restaurant software. Traveled to customer sites to install ReMACS software and train systems personnel and end-users in its use. Supported home office in the use of Crystal Reports.
/ to / Independent Consultant, Concord, CA System Support/Word Processing
Provided technical support for a new NT network used for Word Processing Department at Placer Title Company in Concord, CA. Worked help desk at Airtouch for a new UNIX based sales system in Concord, CA. Developed training materials and led software introduction classes for small businesses. Created various reports and reporting processes using Lotus --, dBASE III and Macintosh macros. .
/ to / Amisys, Incorporated, Concord, CA Systems Engineer
Provided phone and on-site technical and operational support for large client. Developed custom software using Pascal, Visual Basic and Microsoft Access. Developed custom reports using Crystal Reports against Btrieve, SQL and Microsoft Access databases. Traveled to customer sites to install custom loan and corporate procurement software applications.
/ to / First Deposit Corporation, San Ramon, CA Programmer
Provided support and training for users of Unix and DOS based systems. Developed Adhoc cross-tab reports using UNCLE and Pascal against SQL databases. Developed routine processing applications using DPL and GL.
R.E.M. Incorporated, Walnut Creek, CA Vice President/Systems
Created custom dBASE III data entry, PC application to compile real estate data. Created monthly title company activity reports using th Dimension, Excel and Ready, Set, Go! on a Macintosh. Designed and created advertising materials. Hired, trained and scheduled data entry crew. Provided technical support for all company standard software applications.
Education
A.A. Degree, Business Data Processing
Novell Netware Engineering Courses
AT&T Unix Courses
Informix SQL and GL Courses
SQL Anywhere Courses
Crystal Reporting Beginning and Advanced
Crystal Enterprise Integration
Crystal Enterprise Advanced
Business Objects Reporter , &
Business Objects Designer
