Division Director Resume
SARAH L. HEARN
Windemere Court •Fort Washington, Maryland
• •Cell:
MANAGEMENT
Organizational Leadership • Program Management/Operations• Strategic Planning
A seasoned professional with practical experience in and a solid understanding of a diverse range of management practices, including team building, quality control and quality assurance. A working knowledge of government contracting and consulting processes. Ability to interface and communicate with individuals at all levels. Excellent oral, written and analytical skills. Very skilled in planning, organizing and directing the functions of staff from small to large organizations. Demonstrated ability to select, train, and retain self-motivated, client-focused employees. More than twenty years of management experience that includes both government and industry experience.
Areas of Expertise
Budget & Monitoring Strategic Planning Team Leadership &Building
Project Management Staff Management Positive Client Relationships
Multi-Site Operations Corporate Monitor Decision Making
Mentoring and Coaching Social Marketing Public Awareness Campaigns
PROFESSIONAL EXPERIENCE
WESTOVER CONSULTANTS, INC. –Bethesda, MD -Present
Principal and Division Director
A member of the Corporate Executive Team reporting directly to the President and CEO. Responsible for managing a Division with projects of varying sizes and complexities. Interact with client and vendors. Serves as Corporate Monitor on projects conducting ongoing communications with the Contracting Officer's Representative. Monitors all contract performance against plans to ensure that the contractual costs and schedule objectives are met. Oversees planning, staffing, scheduling, budgeting, quality control, safety and coordination of Division staff.
• Serves as corporate monitor on a $. million contract with the Air Force.
• Allocates resources across projects and analyze and evaluate project status.
• Assists with the formulation of and implementation of Company policy and operation practices as part of the Executive Team.
• Trains and evaluates employees to enhance their performance, development and work products.
• Oversees the research and development of technical proposals
• Plans and executes strategic marketing plan for the Division.
• Develop proposal plans, schedules, outlines and convene project kick-off meetings.
• Facilitates the development and implementation of new program processes and the improvement of existing processes/procedures.
• Supervise staff which includes data analyst, accountants, early care specialists, research associates and administrative personnel.
• % project completion on time while meeting strict timelines and budget requirements.
• Secured contract extensions and project expansion on Division projects.
• Successfully secured a contract with a new client and expanded Division capabilities.
• Successfully spearheaded public awareness campaign for client that resulted in increased installation participation in identified program.
th MISSION SUPPORT SQUADRON-Andrews Air Force Base, MD
School Liaison Officer
Maintained a strong presence in schools attended by installation children. Maintained up-to-date knowledge of all changes that occurred with federal, state and local regulations, policies and procedures that would require changes to strategy within the School Liaison Office and affected students. Established a variety of partnerships and system collaborations to promote coordinated educational services that would address the needs of military children and their families. Maintained metrics on volunteer hours. Served as the installation expert for youth education/school issues, advising the Commander/command staff on matters relating to schools and School Liaison services
• Informed and assisted parents on education issues.
• Collaborated with local schools within the county, installation organizations, and community organizations to help facilitate the positive education experience of military children and youth.
• Managed the Adopt-a-School program, organizing and scheduling all volunteer activities. Approximately volunteers participated during the year.
• Collaborated with local schools, installation organizations, and community organizations to help facilitate the education experience of military children and youth.
• Served on the Education Committee of the Chamber of Commerce for Prince George’s County.
• Mobilized volunteers for the Race for Education to support local schools.
• Participated in the development of Individual Education Plans for special needs children.
• Used troubleshooting techniques to resolve, family, child and school concerns.
• Revised and revamped Parent Handbook to navigate the school system.
th SERVICES SQUADRON- Andrews Air Force Base, MD -
Chief, Community Support
Planned, directed, implemented, and supervised the development, coordination, and administration of a diverse military recreation program that served a community of active duty personnel, retired military, reserve forces and their dependents, and authorized civilian employees. Responsible for the strategic planning, management, administration, marketing, advertising and volunteer recruitment activities of the Division. Conducted data analysis to determine trends and most efficient utilization of division’s human capital. Executed all installation- wide events by identifying and clarifying issues and priorities and evaluating milestone accomplishments.
• Managed a team of professionals responsible for implementing marketing, training, outdoor recreation and library services for a base population of , service members and their families.
• Identified available and potential resources, established priorities, justified programs, and tracked their financial status.
• Reviewed marketing, publicity, and training programs for the installation’s community programs.
• Managed the delivery of marketing and communication projects including newsletters, pamphlets and brochures.
• Guided marketing personnel for the development of publicity plans, policies, programs, and strategies.
• Managed and monitored appropriated and non-appropriated budgets and developed and justified budget submissions.
• Approved new marketing strategies and analyzed corporate sponsorship opportunities to increase revenue.
• Increased participation at the installation library by updating resources and leisure time materials.
• Oversaw the construction and opening of the installation car wash which increased Division revenue by providing a convenient location for installation residents.
th MISSION SUPPORT SQUADRON-Andrews Air Force Base, MD -
Human Resources Specialist
Provided management staff with guidance and assistance to maximize the recruitment of personnel and the effective utilization of civilian human resource assets in meeting mission needs. Designed and implemented a comprehensive long-term recruiting strategy that supported the recruitment of college graduates for employment on the installation. Developed multiple recruitment sources and used appropriate recruitment services and methods to solicit available and qualified candidates for the full range of jobs and careers.
• Prepared budget projections and made recommendations for various recruitment initiatives.
• Developed multiple recruitment sources and used appropriate recruitment services and methods to solicit available and qualified candidates for the full range of jobs and careers.
• Performed labor market and occupational data analysis.
• Developed a proposed strategic plan for base-wide implementation of recruiting initiatives for base force renewal.
• Prepared written correspondence to include a final draft of a supervisors guide for personnel management that, upon approval, would be used by supervisors and managers to help their understanding of personnel procedures and practices.
• Participated in special initiatives, studies, and projects and affirmative employment activities.
• Developed partnership with regional colleges and universities for prospective Student Career Experience Programs (SCEP) and internships to increase the candidate pool.
• Scheduled visits and presentations on a monthly basis to deliver information to prospective candidates.
• Worked closely with subject matter experts to analyze job requirements and ensure a good candidate fit.
• Created desktop reference for the HR section to use in identifying resources to successfully identify candidates.
• Developed Draft supervisor's handbook to assist managers with hiring and selection procedures.
th SERVICES SQUADRON- Andrews Air Force Base, MD
Chief, Family Member Programs
Responsible for monitoring a variety of Family Member Programs, which included three Child Development Centers, Family Child Care homes, resource and referral services, a school age program, a youth program, part-day preschool, alternative care options, sports and instructional programs, a community center, and teen programs. Developed and implemented organizational structure, policies and procedures to improve and monitor operational flow.
• Provided oversight for all facility construction and renovation projects, including constructing a new $. million child development center and.
• Tracked and ensured compliance with Non-appropriated and Appropriated Fund APF budgets. Performed quarterly data analysis.
• Develop and implement organizational structure, policies and procedures
• Monitored internal controls and evaluated financial operations, making adjustments as necessary.
• Provided oversight for staff training program and curriculum development.
• Collaborated with on-/off-base agencies in support of family programs and events.
• Provided oversight to a program with approximately employees and volunteers.
• Developed and implemented organizational structure, policies and procedures to improve and monitor operational flow across programs.
• Managed overall divisional budget and monitored finances monthly by conducting trend analysis and making adjustments as appropriate.
• During tenure national accreditation was achieved for two child development centers and the school age program of the youth center.
• During tenure revenue within youth programs increased and youth membership increased by %.
EDUCATION
Bachelor of Science (BS) Sociology (Magna Cum Laude)• Bethune-Cookman College•Daytona Beach, FL
Post-bachelor's study • Elementary Education and Counseling • College of Charleston• Charleston, S.C.
Graduate Student• Dual Degrees (M.S. in Management/MBA) •University of Maryland University College• Adelphi, MD•Expected Graduation Dec.
OTHER PROFESSIONAL DEVELOPMENT
Project Management, USDA Graduate School
Microsoft Project , USDA Graduate School
Management Development Seminar, Office of Personnel Management
Child Care Design Institute, Harvard and Tufts Universities
PROFESSIONAL MEMBERSHIPS
National Association for the Education of Young Children (NAEYC)
National Child Care Resource and Referral Agency (NACCRA
National Association for Family Child Care (NAFCC)
Military Child Education Coalition (MCEC)
ACCOMPLISHMENTS
WCI President’s Award
Merit Performance Award
Time-Off Award
Commander’s Award of Excellence
