Systems/software engineer Resume
DALE MOON
OBJECTIVE:
IT Networking Position, delivering excellent customer service.
SUMMARY OF QUALIFICATIONS:
An experienced computer systems technician in a Fortune company envronment.
SKILLS INCLUDE:
Extensive Knowledge of HP servers and peripherals.
Proven hardware trouble shooting and problem solving skills.
Strong team player providing excellent customer support with a commitment to quality.
Maintaining and upgrading of servers, networking hubs, switches, routers and individual workstations.
TECHNICAL SKILLS:
Network TCP/IP trouble shooting.
Network installation of hubs,routers and switches.
Server installation and configuration.
Software distributor-HPUX.
Patch installation and verification.
Enterprise data backup and recovery.
LVM File system configuration.
System hardware trouble shooting.
HARDWARE:
Servers -HP itanium, HP, HP.
Arrays -FC and Nike.
Routers -Cisco .
Switches -Procurve switch, PPN x. and Bytex x.,
Consoles -Lantronix and DTC.
OPERATING SYSTEMS: HPUX-iv,iv,iv, MPE-XL, and MPE.
SOFTWARE APPLICATIONS: MS-WORD, MS-EXCEL, and POWERPOINT.
NETWORKING: TCP/IP ethernet, token ring, gigabit, and x..
PROFESSIONAL EXPERIENCE:
Systems/software engineer -
Hewlett Packard Company, Cupertino, CA.
Responsible for maintaining test servers and clients to support HPUX Operating system development testing,
including management of web-based online interface to enable test queuing and execution.
Reported code defects and test failures to developers,reducing the number of defects found by customers.
Reviewed all test system failures to classify causes and forward previously unreported issues to developers.
Created spread sheet for clearly reporting final test results based on feedback from other test engineers with
interpretation of results.
Created documentation and trained new engineers for the migration of patch testing to China.
Configured two ServiceGuard (failover) servers to emulate customer production environment with a copy of their
operating system to support patch testing qualification.
Archived backup tapes used for the installation and recovery of the customer test ring.
Systems Hardware Technician
Hewlett Packard Company, Cupertino, CA.
Technical leader for installing, configuring and troubleshooting test servers and networking equipment used for development testing.
Worked with a project team to facilitate relocation of diverse test systems between buildings which freed up space
for new HPUX development test systems.
Facilitated the installation of test development systems with networking equipment to Europe
meeting functional needs and beating schedule requirements of development team.
Recovered user data on bad disk drives by exchanging controller boards saving days of engineering coding time.
Updated system firmware on HPUX servers and test systems when needed.
Documented troubleshooting procedures for diagnosing system bootup and networking issues for team.
OTHER PROFESSIONAL EXPERIENCE:
Hardware Test Technician, Computer Operator
Hewlett-Packard Company, Cupertino, California
EDUCATION AND PROFESSIONAL DEVELOPMENT:
AA Degree in Liberal Arts, Cuesta College, San Luis Obispo, California
Fundamentals of Data Communications, American Institute, San Jose, California
Unix Administration and Technical Writing, DeAnza College, Cupertino, California
HPUX Internal Administration I,II, and III, Hewlett Packard Company, Mountain View, California
