Director Resume
Victoria Feather
Lakehurst, Murphy, TX
cell
SKILLS SUMMARY Senior leader with extensive experience in management, strategic planning and operations support. Skilled in development of best practices, training and education. Excellent background in staff leadership. Experienced in developing and implementing regional and nationwide educational programs for major organizations.
EMPLOYMENT
Director of Management Services
EmCare May - Present
Dallas, TX
• Design training programs for several key operational positions.
• Serve as an internal consultant to regional leadership relative to hiring, coaching, counseling, assessments and evaluations of regional employees.
• Conduct research and data mining to understand past and current trends and identify potential solutions for current and future business needs.
• Interface with all levels of Regional Senior leadership to address operational issues and to create a strong and successful internal staff.
• Negotiated with vendors to secure national pricing for documentation products and scheduling programs.
Associate Regional Vice President
EmCare April - April
Plano, TX
• Managed a staff of four managers and twenty four professionals to successfully support eighty six hospital clients.
• Developed and implemented multiple incentive programs that were successful in improving employee performance to include timeliness and accuracy of work.
• Managed the smooth transition and integration of more that sixty St. Louis hospital clients into the Plano division.
Regional Manager
EmCare June - March
Dallas, TX
• Lead a staff of eight to fourteen professionals.
• Managed all aspects of internal operations for twenty client’s hospital Emergency Departments that generated thirty million dollars in annual revenue.
• Developed strong relationships with all levels of hospital management.
Coastal Physician Services
May – May
Dallas, TX
• Promoted to management over regional operations
• Promoted to Physician Recruiter
• Scheduling Coordinator for client hospitals
EDUCATION
PROFESSIONAL ASSOCIATIONS
B.A. in Political Science
University of North Texas
American Society for Training and Development
American Management Association
National Association of Female Executives
DDI Mentor
