Recruiter Resume
Ebony Cherry
West Manheim Street apt E Philadelphia, Pa
SUMMARY OF QUALIFICATIONS
&#; Strong and exceptional communication skills
&#; Team player with the ability to handle multiple tasks in stressful and extreme situations
&#; Years of experience working with youth monitoring and providing recreational activities
&#; Organized and resourceful with various office and people skills
&#; Numerous years of customer service experience
&#; Recruiting, interviewing, resume screening knowledge
EDUCATION
Pennsylvania State University Abington, PA
Bachelors Arts, Psychology
TECHNICAL SKILLS
Internet/email proficient, Microsoft programs- Windows Vista. Millennium XP, Office suite, Excel, Windows Works, PowerPoint and Outlook, Typing skills (Wpm) and call center proficient trained on various Business systems. Parent volunteer at YMCA youth basketball coach ages -, Parent Volunteer CCP child development center, CPR & First Aid, TSS training/certificate
PROFESSIONAL EXPERIENCE
Kaleidoscope Family Solutions, Inc
Bryn Mawr, PA
Staffing Recruiter
/-Present
&#; Responsible for day to day recruiting, staffing, and scheduling
&#; Screen resumes, conduct interviews, reference checks, degree verification
&#; Process applications and contractor agreement for staffing placement of independent contractors (Bachelors and Masters Level Professionals)
&#; File completion, credentialing, processing criminal and child abuse clearances and staffing for in home therapy. (Therapists)
&#; Handle influx of phone calls from parents and clients/ agencies that provide referrals for services.
&#; Coordinate continual training for contractors, weekly and monthly- TSS, Behavior Modification, Documentation, etc
&#; Process billing and payroll. Generate business and create job orders
&#; Maintain availability grid- list available contractors for staffing
&#; Maintain various office duties as well (correspondence, high call volume, creating documents)
&#; Coordinate special projects
Amtrak- National Railroad Passenger Corporation
Philadelphia, PA
Customer Relations
/-/
&#; Customer Advocate for Amtrak responsible for resolving and handling guest’s complaints and concerns beyond the scope of reservation sales agent
&#; Evaluated and investigated customer inquiries while providing travel information
&#; Explained company policy when required
&#; Informed upper management of service discrepancies
&#; Maintained department database and guest log (Tivoli system)
&#; Issued compensation using sound judgment while protecting Amtrak’s financial resources
&#; Used email and Internet systems to correspond with guest inquiries and service needs. (Call Center environment) Service Guarantee Department
Amtrak- National Railroad Passenger Corporation
Philadelphia, Pa
Reservation Sales
/-/
&#; Provided guests with travel information and Amtrak products
&#; Created reservations for guests to travel on Amtrak services
&#; Call Center proficient (handled high call volume) Responsible for monthly productivity and sales
&#; Produced revenue for Amtrak. Knowledgeable of Amtrak geographical locations routes and services
&#; Provided station, baggage and I.D. policy requirements. Reservation Sales Department
Pep Boys Credit Card Department
Philadelphia, PA
Credit Card Representative
/-/
&#; Handled customer inquiries in reference to Pep Card and Pep Accounts
&#; Resolved customer issues (charge disputes; overcharging and miscellaneous charges)
&#; Responsible for general monthly ledger and preventing charge backs
&#; Maintained customer files and ledger database (balanced Pep Account)
&#; Daily interaction with Bank One representatives
&#; Duties included tracking daily transmittal reports, ticket receipt retrieval; faxing
&#; Mailed documents also handled high call volume and extensive interaction with Store managers
City of Philadelphia- Recreation Department
Philadelphia, Pa
Recreation Aide
/-/
&#; Coordinated field trips and group sessions for youth
&#; Processed payroll
&#; Hired pool employees and recreational center employees
&#; Extensive interaction with recreation centers
&#; Monitored programs for children
&#; Processed lifeguard certifications
&#; Maintained personnel files and handled payroll questions and concerns
References available upon request
