System Engineer Resume
ERIN ELLIOTT
Southwest B Highway • Holden, Missouri
PHONE • E-MAIL
OBJECTIVE____________________________________________________________
To utilize my experience and skills acquired through my education and work experience while having the ability to further my knowledge and skills.
TECHINICAL EXPERIENCE/TRAINING__________________________________
Visual Basic Linux/Unix
SQL/Oracle Project Management
Rememdy Advanced PC Applications
Architect and Operating Systems Java
Network Architecture Business Policy
Web Development/XML TCP/IP
Cerner Millennium:
Blood Bank RadNet PharmNet VMS
SurgiNet PowerChart PowerChart Office HPUX
General Laboratory Microbiology Anatomic Pathology
Charge Services Clinical Reporting FirstNet
CCL AIX Discern Explorer
EDUCATION___________________________________________________________
June DeVry University GPA . Kansas City, Missouri
Bachelor of Science in Business Administration/Information Systems
• Core areas of study include web design, html code, visual basics code, human resource management, and computer hardware.
• Senior Project – Migrated database from Fox Pro to Peach Tree Accounting System. Setup system to handle billing, contact management, inventory and sales estimates.
• Graduated Magnum Cum Laude.
EMPLOYMENT_________________________________________________________
/-Present Cerner Corporation Kansas City, Missouri
System Engineer – CernerWorks
• Acts as the primary contact for environment related issues.
• Assists in the development and monitoring of project work plans.
• Consults with clients on environmental decisions.
• Codes, configures tables, troubleshoots and moves custom interfaces into production.
• Installs, maintains, supports, or manages Cerner solutions and layered software. Develops a deep understanding of Millennium in order to install it appropriately to meet the requirements of the client and engagement.
• Identifies where Millennium is having performance/reliability issues; analyzes & formulate a method to correct the issues.
• Develops capability for installing all layers of Millennium and educating clients.
• Coordinates with client for the testing of environment functionality.
• Provides appropriate documentation to clients to support the Cerner system and database setup and testing processes.
• Provides site-specific training, documentation, support and ongoing knowledge transfer to clients.
• Provides support for testing and conversion activities.
• Contributes to team financial objectives by maximizing efficiency and chargeability.
• Provides project status reports.
• Delivers long-term support/management and troubleshoots/resolves issues daily
/-/ Cerner Corporation Kansas City, Missouri
Integration Analyst – Upgrade Center
• Prepare client for Regression and Integration Testing.
• Prepare Required Build Steps Document for Production and Domain Copies.
• Troubleshoot all solution issues.
• Organize and expedite Integration Testing.
• Manage client service requests and escalate as appropriate.
• Compare Production code to current release code to determine correct packages to be installed.
• Advise client on correct functionality of currently implemented solutions.
/-/ Cerner Corporation Kansas City, Missouri
Solution Delivery Consultant – Upgrade Center
• Create Regression test scripts for General Laboratory, Microbiology, Radiology and Blood Bank.
• Execute Regression and Integration test scripts.
• Log and troubleshoot all regression and integration issues for solution test being executed.
• Train new associates on policy and procedures.
• Onsite support for Kuakini Medical Center upgrade to Cerner Millennium . code base.
/-/ Cerner Corporation Kansas City, Missouri
Solution Delivery Consultant – Application Management Services
• Design and Build orders for Blood Bank, General Laboratory, Microbiology and Nursing Actives.
• Troubleshoot and resolve issues concerning design and build.
• Participate in daily client calls on issue resolution and design of new items within Cerner Millennium.
• Responsible for event set unload and load.
• Manage client expectation of build completion.
• Organize and expedite testing of completed build.
/-/ FNIS Olathe, Kansas
Conversion Specialist
• Interface setup and support.
• Data import and export.
• Statistical reporting database setup and troubleshooting.
• Export setup and troubleshooting.
• FTP export setup and maintenance.
• Database field setup and conversion.
• Working SQL knowledge.
/-/ FNIS Olathe, Kansas
Systems Support Manager
• Single point of contact for accounts with an end-user base of ,+.
• Ensure all system bugs, enhancements and business needs are met in a timely and professional manner.
• Maintain and change system configuration and export mapping setup and maintenance.
• Assume role of Project Manager when implementing new accounts.
• Work with client on data conversion and field changes.
• Test databases to ensure data integrity.
• Assist Business Analysts in product design and execution of future visions.
• Complete and help write Quality Assurance test cycles and scenarios prior to deployment of service releases.
/-/ FNIS Olathe, Kansas
Technical Support Representative
• Support of web based real estate applications and proprietary software applications.
• Support and maintain online database for realtors.
• Support real estate listing manager software.
• Troubleshoot internet connections and browser setting functionality.
• Testing and development of new software and internet database systems.
• Ticket and email resolution of existing bugs and commonly known errors.
