Business Analyst

Posted on: 2007-11-08

Holly Holstein 811 E. Concord Street, #1 Orlando, FL 32803 (321) 663-9426 [email protected] Business Analyst 11/06 - present Walt Disney World, Orlando, FL DPMS Replacement Team Interview subject matter experts to identify pain points in current processes Document system and user interaction using use case models, activity diagrams and use cases Write testable, detailed requirements to describe future processes IT Specialist 7/05-11/06 Walt Disney World, Orlando, FL Availability Server Team Created Test Plans and Strategies for testing the Direct Connect project Coordinated with the internal development and test teams involved in the Direct Connect project Created Integration Test Plans and Strategies for web-based graphical user interface testing Software Testing Engineer 12/04 - 7/05 Paychex Time and Attendance, Lake Mary, FL Time in a Box Application Provided beta customers with technical support and customer service during transitional period Communicate and track software defects Implemented Software Quality Assurance (SQA) processes to improve the key phases of the software development life cycle; e.g. Project Management, Requirements Management, Quality Assurance, Testing, Software Configuration Management and Development QA Analyst 12/03 - 11/04 Kinetics, Lake Mary, FL Internet Check-in Project Allocated resources to meet the testing needs of multiple client applications Created test cases from Requirements, Design documents, Use Cases and Business Rules Ensure functional requirements are met through testing and reporting defects Skills: •MS Office Tools; Word: Excel, Visio, Project, PowerPoint and Access •SAP – Payroll/ Time/ HR/ Org Management •Test Director/Quality Center •SQL •QA Methodology