Onine Chat Adviser Resume
Phyllis J. Graham
Ph#
Cell#
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COURSE SUMMARY & EDUCATIONAL ACCOMPLISHMENTS
My objective is to develop my Paralegal/Legal Assistant career through full-time or part time employment and/or completion of an internship program on or offline. I have a strong knowledge of legal procedures involving the Discovery phases in Civil Litigation, interviewing and investigation techniques, including constructing applicable legal forms. In college, I demonstrated effective writing and communications skills and frequently practiced preparing interoffice memorandum and case briefs from researched caselaw using LexisNexis© and Westlaw© databases. I have knowledge of the paralegals\' tasks throughout trial and trial closings and the preparation of direct and cross-examinations, attending and taking notes at depositions, summarizing /indexing transcripts, and proven knowledge of conducting court and docket searches resulting in compliments from my professors/attorneys.
EDUCATION:
- - AAS in Paralegal studies, Kaplan University, Davenport, IA.
- Secretarial Science Certificate, Trainco Business Academy, Chicago, IL.
EXPERIENCE:
- Iowa College Acquisitions Corp., New York, N.Y.,
Online Chat Operator: Project team - We provided customer service in FA dept. to individuals accessing Kaplan University\'s website.
- E-commerce Activities and child care: Self-employed
Temporary Agency
¹Clerical assistant: The Department of Health and Human Services, (Michigan) - Performed various clerical activities; alphabetically filed patient folders; researched files for changes in demographic information and reported results to the immediate supervisor.
²Medical transcriber: Grand Rapids Community Mental Health Center - Transcribed doctors’ patient reports using Windows and Microsoft Office in Small facility. Media provided- Dictaphone and cassettes tapes.
ABILITIES AND SKILLS:
Functional and transferable skills are () years telecommunications and clerical/general office experience. Computer skills include; Word-Perfect, Microsoft Office , Windows , and Windows XP operating system. Typing speed of wpm (statistical), - wpm (script and straight copy material), and -keypad (computer) ability for entering data.
HONORS: Kaplan\'s Kappa Lambda Society, -
Dean\'s List, , , and
GPA .
REFERENCES: Available upon request
