Customer Care Asst. Resume
//
____________________
Objective
A challenging position as an Administrative Assistant, CSR or Clerical at a growth-oriented firm, which will allow me to both further utilize my skills and acquire new abilities.
Skills
- Typing: wpm
- Strong organizational skills.
- Excellent interpersonal skills, phone manner, and office etiquette.
- Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect.
Experience
– Present
Customer Care Asst.
ACS – Texas Medicaid and Healthcare Partnership, Austin, TX
• Caller center environment
• Claim status
• Eligibility
• Payment reports
• Filing inquiries
• Must maintain and provide accurate manual material of procedures according to the state
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information from the caller to properly resolve the situation
• Communicates appropriate options for resolution
• Investigates and resolves complaints
• Refers non-routine inquiries and complaints to senior level Call Center Representatives
• Research inquiries and log customer calls via computer system
–
Crossroads Systems Inc. Contract
Administrative Asst. I, Austin, Texas - Temp
• Receptionist availability; Management calendars
• Monitor general voicemail; Assists in event planning
• Travel arrangements; Catering arrangements
• Preparing meeting materials. Ordering office supplies
• Maintaining supply room, Mail distribution, storage
• Check out A/V equipment; Vendor contact
• Maintain Conference rooms; Supply of mailroom
• FedEx / shipping request; Expense Reports
• Amex Expense Reporting Forms; Light paperwork
• Scheduling interviews; Organizing New Hires
–
Cadence Design Systems Inc.-Contract
Clerk/Receptionist, Austin, Texas – Temp
• Administrative support of all technical and non-technical staff
• Printing and copying; Ordering Supplies
• Schedule of meetings; Distribution of mail; Meeting scheduling
• Transferring phone calls; Taking messages
• Data entry; Complete Call Routing
• Utilizing internal intranet site and submit access requests
• Reserve conference rooms and prepared expense reports
• Communicate internal email system; Oversight of employee list
• Handle seating requests & assist with accommodations
• Log in-coming mail; Manage excel spreadsheets
Education
– Wm. B Travis HS.
*CEO of She Smiles Entertainment*
