Facilities Manager Resume
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EXPERIENCE
Starbucks Coffee Company, San Francisco, California
Area Facilities Supervisor November - Present
• Developed area specific vendor on boarding program for Northern California facilities team
• Managed all aspects of facilities for an area of Northern California stores
• Project management of capital projects and minor remodels of store locations
• Implemented life cycle replacement program for equipment to identify and source for replacement
• Managed service level expectations and performance with vendors and key internal business partners
• Managed area budget for both capital and expense
• Implemented process to support new store and remodel warranty issues
• Managed and developed service technicians for support of all store beverage and grind equipment
• Coordinated new store, minor remodel, and store closure services as necessary with selected vendor(s)
• Interfaces with Landlord and Government departments to adhere to lease standards and code policies
Jamba Juice Company, San Francisco, California February -October
Facilities Manager September -October
• Developed a company wide store maintenance program to ensure scalability of the department to support all future growth opportunities
• Managed rd party facilities call center
• Managed end-to-end process of store maintenance activities for + licensed and company owned stores including receiving incoming calls, follow through to problem resolution, ensuring invoices are appropriate for services rendered, and enforcing all warranty rights
• Supported project managers with new store construction and remodels
• Managed Preventative Maintenance vendor selection process, including negotiating and executing contracts.
• Developed vendor qualification criteria and established contracts with major service providers
• Manage equipment performance, inventories and asset tracking
• Collaborated with Operations, Design and Construction business partners to identify and implement improvements to new store process
Contracts Administrator April – September
• Collaborated with Operations, Design and Construction business partners to identify and implement improvements to new store process
• Managed GC bid packages, contracts and payments
• Notarize legal documents
• Partnered with Fixed Asset Accountant to reconcile new store closeout costs
• Created and implemented tracking system for Tenant Improvement Allowances from Landlords
• Support Legal Manager with lease administration (insurance, LL issues) & property management
Receptionist April – September
• Answered main switchboard
• Greeted guests and visitors to support center
• Aided Support Center staff with the preparation of documents and letters
• Handled general administrative duties, such as filing, faxing, copying and mail distribution
• Processed customer service calls and complaints
• Assisted Accounting with the data entry of invoices
Team Lead February – September
• Responsible for the opening and closing of the store
• Managed team members to ensure smooth running of store
• Provide customer service and address customer concerns and requests
• Train new employees on cash handling procedures
C.R Laurence, Vernon,California
Salesperson November - September
• Generated sales by calling prospective and existing customers
• Created new client records
• Serviced existing accounts with customer service needs
Education / Certification
Courses taken in Early Childhood Development
Pasadena City College
Course taken in Sociology
City College of San Francisco
Fundamentals of Construction Law
UC Berkeley Extension
Notary – Commission #
Member of the National Notary Association
Software
Microsoft Excel, Access, Power Point and Word, Great Plains Dynamic, Siebel, Tririga, Oracle Brio System
