Office Manager Resume
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Objective
• To obtain a mid-level career position with security, benefits, and room for growth.
Qualifications
• Over eight () years of experience dealing with customer service support
• Over five () years in administrative and managerial support
• Two () years in data entry with a speed of , keys per minute
• Extremely organized, punctual, and ambitious personality
• Demonstrate a knowledge of how to delegate responsibility
Education
• -Present Western Governors University Business Management
Experience
Mar Genco Pools and Spa Office Manager
• Office services included personnel, budget preparation, control and special management studies.
• Trained and managed two employees and achieved significant improvement in productivity.
• Handled all accounts payable and receivables.
Nov - Mar Teleperformance Technical Support Service Agent
• Diagnose, troubleshoot and implement a solution to customers with questions about DSL service and equipment.
Oct - Sep Taylor Brothers Construction Company Office Manager
• Coordinated the activities of all clerical personnel
• Executed daily operations of A/P, A/R, HR and fleet maintenance.
• Analyzed office operations and procedures, such as typing, bookkeeping, preparation of payrolls, and flow of correspondence, filing and the requisition of supplies.
• Planned office layouts and initiated cost reduction programs.
Jan - Sep SBB Enterprises Office Manager
• Screened, selected and hired registered representatives.
• Identified potential clients, using advertising campaigns, mailing list and personal contacts.
• Trained and managed eight loan officers and achieved improvement in performance.
Shannon Hankins
Walls Road
Wiggins, MS
Home Mobile
Experience (continued)
Aug -Aug Spherion Staffing Data Entry Clerk
• Key in specific data for UPS Carriers
Aug -Jul Air South Airlines Reservation Agent
• Secure customer reservations
• Answer customer questions and insure customer satisfaction
• Help other reservation agents with questions on procedures to insure the highest level of customer service satisfaction.
Software
• Windows XP, XP Professional, NT , , Version, MS-Word, MS-Excel, Microsoft Vista, Macintosh OS , Quattro Pro, Wordperfect, QuickBooks, Peachtree Accounting, DOS, PowerPoint, Access, Microsoft Publisher, Point of Sales Software
References Available Upon Request
