Travel Agent Resume
Phone:
e-mail:
Background Information
Adaptable and highly motivated business professional with supervisory experience in customer service – retail companies, and formal training in Hospitality and Tourism; especially interested in sustainable alternatives, international affairs, human resources and conflict resolution.
Education – Northern Virginia Community College VA, USA
&#; AAS Hospitality and Hotel Management
&#; Certified Food Manager – ServSafe National Restaurant Association
&#; Presidential Scholar -
&#; Recipient of Scholarship from
Northern Virginia Chapter of the Virginia Hospitality and Travel Association.
–
Northern Virginia Community College VA, USA
&#; AAS Travel & Tourism
&#; Graduated Suma cum laude – Presidential Scholar
&#; Staff Member of ASTA-FTP - American Society of Travel Agents Future Travel Professionals
–
Escuela Peruana de Empresarios IPAE Lima, PE
&#; B.A.. Business Administration with mention in Finances
&#; Graduated equivalence: Suma cum laude
Experience
Four years of experience as Department Store Supervisor in leader retail companies (Peru). Responsible for training, supervising, scheduling and evaluating the work performance of a staff of +. Top Sales performance, % in goals achievements average, demonstrating creativity and initiative in finding ways of reaching the department’s goals. Solid interpersonal skills, influencing positively the behavior of others. Development of strategic plans, preparation of statistics and competition analysis for procurement area and general management.
Internships
Jan - Jun International Transfer & Travel Falls Church, VA
Intern Travel Agent
&#; Air Tickets Sales
&#; Tax Preparation for individuals and small businesses
Jun -Sep Mariana’s Travel Herndon, VA
Intern Travel Agent
&#; Developed sales tools adding cruises and tour packages to its products mix.
Apr -May Classic Travel Woodbridge, VA
NVCC Intern Travel Agent
&#; Online and telephone booking of vacation packages, cruises, and hotels.
&#; Destination and venue researcher.
Jan -Aug
International Transfer & Travel Falls Church, VA
Intern Travel Agent
&#; Domestic and International air ticket sales.
&#; Sales Control management, developed formats for customer follow ups and other reports.
Job Experience
Jul - Present International Transfer & Travel Fairfax, VA
Travel Agent – Tax Preparer
&#; Air Tickets Sales.
&#; Tax Preparation for individuals and small businesses.
Jul -Jan
Ripley SA – Jockey Plaza Lima, PE
Department Store Supervisor
&#; Increased branch sales in % average in the departments assigned: tapestry, carpets, and mattresses.
&#; Managed more than a dozen sales associates and a dozen sales promoters.
&#; Developed daily inventory process for the department of tapestry for all branches.
&#; Personnel of my departments were given “employee sales awards” consecutively from October to January .
–May
Casas&Cosas SA Lima, PE
Department Store Supervisor
&#; Reduction in % of customer returns through improved sales techniques and training sales representatives – Clothing dpt.
&#; Aided logistic department in planning budgets for the departments through the use of statistics, surveys and environment analysis.
&#; Developed training course in “Excellence in Sales” for all areas’ sales reps and specific training courses for department.
Dec – Casas&Cosas SA. Lima, PE
Sales Representative – Department of Appliances and A/V
&#; Helped assisting heads of the department in the planning of
&#; Twice awarded “Employee of the Month”.
Interests International affairs, sustainable development, ecotourism, languages, sports and music.
Other Info
&#; Bilingual: Spanish (first language), English. Basic French.
&#; Microsoft Office: word, excel, power point, money, publisher. Intermediate project and access. Global Distribution Systems: Sabre, Amadeus (travel software).
