Office Services Assistant Resume
Constance Baker
W. Atlantic Ave., Apt.
Laurel Springs, NJ
JOB OBJECTIVE:
To find a part-time position where I can use my business and organizational skills.
WORK EXPERIENCE:
Office Services Associate/Receptionist, Various Employers, Philadelphia, PA and NJ
Collected, sorted, posted mail. Served as Switchboard Operator, answering incoming calls, determining whom the caller should speak with and providing a wide range of information about the organization. Receptionist at front desk of main building. Controlled access to secure building, greeted visitors, handled sign-in and visitor badges, and assisted visitors to reach their appointment with company personnel. Used in-house database software. Matched documents in Accounts Payable Department for payment clerk
Customer Service Associate. Books-A-Million, Daytona Beach, FL
Helped customers find books, often researching sources for rare or out-of-print editions. Took Special Orders and controlled their disposition, after arrival. Trained new associates. Assisted store manager in office with orders and tracking bounced payments.
Employee Development Specialist; Chief, Career Development Division. US Customs Service and US Department of Defense, NY and Philadelphia, PA
Analyzed performance problems and suggested training solutions, if appropriate. Procured training sources from within or outside the organization. Designed and presented short Orientation and other semi-technical courses. Wrote pocket training/job aids. Evaluated courses and suggested, or made, changes, as necessary. As Chief, supervised up to six employees in the training and employee awards program. Wrote performance standards and evaluated performance of subordinates. Interfaced with all levels of management, including a Brigadier General. Managed training budget of more than $,,
Welfare Worker, U.S. Cuban Refugee Assistance Program Miami, FL
Interviewed applicants for federal assistance. Evaluated needs and found sources for needed services. Spoke Spanish with non-English speaking clients.
VOLUNTEER EXPERIENCE: Worked on agency EEO projects, social justice work in church, GLBT Community Center formation. Served in various positions on church board, including president.
EDUCATION: University of Puerto Rico, B.A., Humanities
SPECIAL SKILLS: Speak, read and write Spanish fluently.
REFERENCES AVAILABLE ON REQUEST.
