Network Engineer Resume
EBONY PHILLIPS
Hammond, Indiana
SUMMARY:
Seeking a challenging technical support position where my experience, education, and capabilities can be fully utilized. Seven years of experience in the computer industry, with proficiency in hardware/software diagnostics and end user training. Demonstrates excellent leadership and communication skills. Enjoys serving others, possess a genuine positive attitude, illustrates grace under pressure, and highly motivated with the desire to be part of a dynamic organization.
SKILLS:
Windows / server environment, including Active Directory domain controllers in a multi-site environment
Microsoft Exchange
Building and troubleshooting server hardware and software
TCP/IP, DNS, WINS, DHCP, RDP
Utilizing and administering a storage area network (SAN)
Helpdesk and Desktop support for Windows /XP Professional
Implementing, configuring, and supporting backups using VERITAS Backup Exec
Implementing and supporting Anti-virus, Anti-spam, Anti-spyware, Internet security, VPN, and external security applications
Maintaining an updated disaster recovery plan
Support BES (Blackberry Enterprise Server) and mobile devices
Experience using server and network monitoring tools
Proficient in Microsoft Office
Supporting Cisco routers, switches
WLAN . a/b/g
VoIP(Mitel)
EXPERIENCE:
TUGTEL COMMUNICATIONS INC Gary, Indiana
-/- Network Engineer
• Providing customer support with emphasis on responding to, troubleshooting, and resolving computer and telephone related issues to over end users.
• Provide help desk support, receive and resolve technology-related inquiries and help request.
Responsible for developing in depth technical documentation and designs for product positioning of LAN/WAN equipment and VoIP system.
• Plans, monitors, and oversees implementation of new technology and systems to meet client’s requirements and needs.
• Primary area of focus is Cisco Systems, Microsoft Server products and Mitel PBX.
FUTURE TEACHERS OF CHICAGO/IL Chicago, Illinois
-/- Network Administrator/Technical Facilitator
• Maintain, troubleshoot, and perform preventive maintenance in WAN/LAN infrastructure in Computer Learning Centers and central office.
• Installed, configured and maintained Microsoft Windows Server and deployed workstations and oversee daily operations.
• Created policy and procedure manuals and trained staff to uphold the integrity of program delivery.
EDUCATION: MICROTRAIN Chicago, Illinois
- MCSE/IT Project+
Completed hours of training in Windows / network implementation, hardware configuration, and software integration. Certification in progress.
ROBERT MORRIS COLLEGE Chicago, Illinois
Bachelors of Business Administration
Major: Computer Networking Specialist; Magna Cum Laude
Carver Area High School Chicago, Illinois
Diploma/ General Studies
