General Manager Resume
ROBIN ARMANN
Aqua Hill Road, Fallbrook, CA &#; &#;
GENERAL MANAGER / SENIOR MANAGER – OPERATIONS
Continuous Process Improvement / Production / Facilities / Turnarounds / Change Management / Cost Control
Rapid Growth / Inventory Control / TQM / Safety / Employee Relations / Training / Customer & Vendor Relations
Developed productive, profitable production-based operations, serving as a catalyst to meet or exceed all performance goals. Initiated more effective employee development, safety and cost control programs, ensuring more consistent overall performance. Overhauled ineffective business processes, establishing a strong, loyal customer base to enable dramatic increases in market share. Managed budgets up to $.M and as many as personnel in multiple functions.
· Expanded Continental’s production operation and staff, fostering %, three-year growth to $.M.
· Introduced CPI, quality and safety programs, supporting Continental Litho’s growth from $.M to $.M.
· Improved workflow and employee training for Fallbrook, increasing productivity/quality more than %.
· Streamlined production processes, reducing overall costs and accelerating Photomation’s exit from Chapter .
Key Skills: Leading/motivating employees to superior levels of performance. Driving “out-of-box” thinking to quickly and effectively resolve difficult business challenges. Working effectively under pressure to meet tight production deadlines. Winning cooperation at all organizational levels. Increasing add-on revenues from existing customer accounts.
Continuing professional development: leadership, strategic planning, best practices, productivity and quality improvement, cost management, safe work practices and employee development.
Representative Accomplishments
Expanded Continental’s production operation and staff, fostering %, three-year growth to $.M. Company’s rapid growth dictated relocation to a larger facility as well as addition of one production shift. Developed team of three supervisors to manage expanded operation as well as double size of production staff. Cross trained personnel to flawlessly manage pre-press, press and bindery functions. Directed configuration of larger facility, creating an efficient working environment fully capable of handling demands of customer base that increased % in three years.
Introduced CPI and quality/safety programs, supporting Continental Litho’s growth from $.M to $.M. Commercial printing company lacked essential policies and procedures to effectively manage its increasingly strong growth. Introduced SOPs for production function and hired key supervisory personnel, increasing productivity/quality % to build solid, satisfied customer base. Reduced overtime % and lost-time accidents %, boosting company’s overall profitability. Instilled TQM approach to customer service that contributed significant add-on revenues each year.
Improved workflow and employee training for Fallbrook, increasing productivity/quality >% while slashing costs. Company’s production processes were inefficient and staff skill levels needed a substantial upgrade. Devised process improvements and cross-training programs to quickly correct problems, boosting output while reducing outside consulting/overtime costs %. Enabled “best-ever” revenue performance of $.M+.
Streamlined production processes, reducing overall costs and accelerating Photomation’s exit from Chapter . Company was experiencing severe financial problems and owner wanted to restore growth/profitability. Selected to lead turnaround, implemented process improvements and instilled a total commitment to quality. Rejuvenated company’s market position, fostering a larger, more loyal customer base and a %+ boost in revenues $.M.
Career History
General Manager, Fallbrook Printing, to . Promoted from earlier production management role ( to ) to direct seven-person production and support team. Managed all daily operations for $.M commercial printer. Led company to best year in its -year history. Created and implemented new quality standards, enhancing production efficiency and increasing customer satisfaction. Initiated cross training program, ensuring more consistent overall performance.
Production Manager, Photomation West, to . Led -person planning/production/customer service team, playing key role in company’s recovery from Chapter and subsequent % growth. Introduced quality control, inventory management and process improvements to optimize overall productivity and profitability.
Production Manager, Continental Litho, to . Effectively directed -person production team during period of rapid growth. Initiated production planning/process improvements, TQM and cost controls to maximize output and customer satisfaction. Also responsible for estimating, purchasing, scheduling and vendor relations. Managed $.M budget. Served as Production Coordinator and Production Assistant, to .
