RESERVATION MANAGER Resume
C U R R I C U L U M – V I T A E
Mrs. JAMUNA KALIRAJ
No., th Main Road,Nandanam Extension,
Chennai – , INDIA.
E-Mail: M:
TEL:
PROFESSIONAL EXPERIENCE: YEARS WORKING EXPERIENCES IN AIRLINE RESERVATIONS & TICKETING
EXPERIENCES IN DETAIL:
Working as Reservation Supervisior for EVAAIR G.S.A Greenways air/travels EFF.Dec.
Worked as Seniorcounter Executive M/S Stictravels FEB –DEC.
Worked as RESERVATION SUPERVISOR at ARAFAATH TRAVELS P.LTD.
GSA: SAUDI ARABIAN AIRLINES Since JAN TILL FEB.(Transferred).
Worked as a RESERVATION SUPERVISOR in ETHIOPIAN AIRLINES,
G.S.A.SHIREEN TRAVELS PVT, LTD., Chennai – Since NOV`-DEC`
AREA OF SPECIALISATION
RESERVATIONS – TICKETING - FARE CONSTRUCTIONS – PTA`S (INCOMING & OUTGOING)- REFUNDS PROCEDURES – ASR - SEAT CLEARANCES – PRORATIONS - APPROPRIATE ITINERARIES - MISHANDLED BAGGAGES (MHB) - HANDLING BSP STATEMENT & DISCREPANCIES (ADM`S, BDR & ACM) – ASSISTING ACCOUNTS - CLAIMS
RESPONSIBILITIES:
Ø Handling IATA Travel Agents / CORPORATE Customers and penetrating more corporate accounts (Retention & Development) for sake of company`s benefit.
Ø Ensuring to provide Accurate Advice to Clients /Agents and Materializing Sales with Good Profit Margins.
Ø Applying Advance IATA Fare Construction Principles for complete Appropriate Ticketing and other Documentation’s for all Types of International Journey involved.
Ø Constructing Applicable fares and Routings, Issuance and Re-issuances issuance of MCO Handling Outgoing and Incoming PTA’s
Ø Handling Branches Sales Reports every fortnight.
Ø Assisting Accounts with Agents Bank Settlement plan, Refunds, Counter Refunds, Billing Discrepancy Reports, Agent Credit Memo and Agent Debit Memo.
Ø Handling Discrepancies reports on BDR, ACM, ADM, reporting ticket coupons for all pertaining Branches.
Ø To sort out issues on Missing Baggage and lost Baggage handled mishandled baggage’s and claim settlements.
Ø Training for Reservation Counter Assistants for all Branches. Concerned
Ø Working Effectively in clearing confirmation of seats for Chennai and other branches concerned.
Ø Handling Group Passengers:
WORKED AS A RESERVATION COUNTER STAFF SINCE NOV` To OCT
at TRAVEL AIR MADRAS PVT LTD., CHENNAI – . PHONE:
RESPONSIBILITIES:
Ø Give advice to Individual / Corporate clients for their tourist Destinations.
Ø Providing best Itinerary and work out Economical fares.
Ø Liaison with all International Airlines in Chennai.
Ø Preparing invoice and sales report on daily basis.
Ø Done Telesales and effective follow up on the incoming enquiries
PROFESSIONAL QUALIFICATION:
IATA / UFTAA Standard Diploma Course conducted by IATA during , Agency Training Services. PASSED IN GRADE ‘A’ MEDIUM OF INSTRUCTION ENGLISH.
DIPLOMA IN TRAVEL AGENCY MANAGEMENT & TOURISM DEC PASSED IN GRADE ‘A’. at DATAMATICS INSTITUTE OF MANAGEMENT, CHNNAI.
EDUCATIONAL QUALIFICATION
B.Sc.,(Bachelor of Science, Botany) during at Stella Mary’s College, Chennai
CLASS: PASSED IN GRADE ‘A’.
TECHNICAL QUALIFICATIONS:
AMADEUS, ABACUS, GALILEO & GABRIEL RESERVATION SYSTEM
FAMILIAR IN USING COMPUTERS( MS OFFICE) OPERATING SYSTEM WINDOWS
PERSONAL DETAILS:
HUSBAND NAME MR.KALIRAJ
DATE OF BIRTH ..
MARITAL STATUS MARRIED
PASSPORTLANGUAGES KNOWN ENGLISH & TAMIL
REFERENCES:
Ø Shri.R.Chidambaram Shri.G.K.Sridharan
General Manager General Manager( Personal)
M/s..Saudi Arabian Airlines Brakes India Ltd.,Chennai
Chennai. Tel: /
Phone :-- .
General Manager (Personal)
Ø Shri. S.Mahalingam
Accounts Manager,
Saudiarabian Airlines, Chennai.
Phone: --.
