Program Assistant Support Resume
HIGHLIGHTS OF QUALIFICATIONS
• Ten years of customer service and clerical experience
• Personable and professional demeanor
• Sincere commitment to providing excellent customer service
• Reliable, punctual; work well independently and in team environment
• Computer literate with working knowledge of MS programs and Internet research
RECEPTION/CLERICAL EXPERIENCE
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Performed data entry using programs such as: Excel and SMARTware
• Oversaw ordering, scheduling, and inventory levels
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
CUSTOMER SERVICE EXPERIENCE
• Confer with customers by telephone or in person in order to provide information about services, or to resolve complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information.
PROFESSIONAL WORK EXPERIENCE
Program Assistant Support Intern, Rubicon Programs, Berkeley, CA -Current
Coffee Bar Assistant Volunteer, North Berkeley Senior Center, Berkeley, CA -
In-Home Care Aide Volunteer, Private Home, Oakland, CA
PC Repair Technician Landmark Technologies, Santa Clara, CA
Library Aide Berkeley Public Library, Berkeley CA
Mail Distribution Clerk U.S. Postal Service, Berkeley CA (Seasonal Employee)
Office Assistant/Sales Associate J.C. Penney Co., Berkeley CA (Seasonal Employee)
EDUCATION
Biotechnology Diploma, Silicon Valley College, Emeryville CA -
A+ Certification Networking Specialist, Career Solutions College Union City CA
