Staff SQA Engineer Resume
Rhonda Farrell
P.O. Box
Sunnyvale, California
Summary of Qualifications for QA/Systems Test Engineer
Cross-functional team leader whom possesses + years of experience spanning all phases of the development lifecycle, with emphasis in systems test engineering, analysis, and administration. Proficient in design reviews, test planning, test infrastructure, platform configuration, automation, and performance of comprehensive system testing. Other areas of expertise include:
Research/Development
Internet/Intranet/Web Technology
Software Development
Process Improvement
Database Design/Programming
Systems Installation
Product Marketing
Specifications Management
Risk Management
Quality Control Competitive Analysis
Customer Service
Lab Testing
Telecommunications
Sales Tools
Professional Synopsis
Staff Software Quality Assurance Engineer, Platform Solutions, Inc. -
•Enhanced product quality by conducting manual test of a multi-platform, web-interface driven, secure enterprise processing complex -- processor, storage, database, telecommunications, I/O, diagnostic, Linux components, Java, and Tomcat components.
•Developed and maintained test coverage matrix in support of cross-functional feature testing.
•Participated in functional and RAS related feature design reviews.
•Conducted preliminary automation testing to support product line functionality.
Senior Software Quality Assurance Engineer [Quality Lead], LeCroy -
•Enhanced product quality by conducting manual testing of PCI-Express compliant protocol analyzer and SAS/SATA compliant traffic alteration platforms.
•Improved organizational test coverage and efficiency by introducing prioritized platform support matrices and enhanced test documentation.
•Conducted proof-of-concept-oriented, competitive-based analysis on functional automation testing products in support of cost versus quality-benefit initiatives, including relevant product demonstrations and presentations to internal personnel.
•Addressed future product quality focus areas via participation in functional, usability, and process enhancement strategy sessions utilizing MRDs and customer centric documentation.
•Designed, developed, and implemented engineering matrix-based test defect reports.
Programmer Analyst/QA Engineer, California State Compensation Insurance Fund -
•Enhanced product quality by conducting manual testing of a distributed, web-based, multi-platform, secure enterprise application based on Oracle i R and Java, UNIX, and DB.
•Improved test coverage and depth by introducing test matrices, back-end server verification, data model and object state analysis, and functional automation.
•Improved test infrastructure by reviewing and updating or creating test engineering and configuration-related management processes, procedures, requirements, templates, test plans, and defect tracking tools.
•Designed and developed quality assurance training materials and a centralized departmental knowledge base. Increased the competency level of the department through one-on-one training and the integration of test and development tools into the test engineering processes. Conducted analysis of database tools.
Senior Test Engineer, Software Quality Specialists
•Minimized potential risks and defects and enhanced product test quality through the development of risk management and engineering test documentation in compliance with IEEE and FDA standards for an Intuitive Microsoft Access-based ERP system.
Information Security Services Consultant (Client: Inovant/Visa), W.A. Hynes & Company
•Enhanced the quality and integrity of the infrastructure knowledge base through data identification and reconciliation with regard to audit findings of an internal security database based on Microsoft Access.
•Strengthened infrastructure through requirements gathering and process and database design, analysis, and implementation activities.
Consultant, Trend Micro Incorporated -
•Improved marketing infrastructure by compiling marketing research data for an existing customer base, using Microsoft Excel and a proprietary database product.
•Supported security product related promotional activities to improve productivity and effectiveness.
Computer Instructor, New Horizons
•Instructed more than students on database and desktop applications, including Microsoft Access, Excel, Word, and PowerPoint and FileMaker Pro.
•Improved training support materials for new instructors, including creating content outlines.
Technical Lab Developer/Consultant (Client: Inovant/Visa), MSX International -
•Designed, developed, and documented troubleshooting labs and process tool-aides in support of network operations application and debugging methodologies.
•Executed end-to-end system data flow tests, using client-side applications, which contained security related functionality, on UNIX, Windows, and mid-range platforms in conjunction with the development of process flows and test and support plans.
•Enhanced quality, justified long-term resource needs, and increased testing robustness by conducting gap analysis on processes, course offerings, support plans, and test plans.
•Produced cost savings associated with travel and remote resource access and enhanced the set-up of classroom resources through requirements gathering, justification, implementation, and evaluation of a remote access and control desktop applications.
Software Engineer IV, Cisco Systems Incorporated
•Improved the quality of the multi-service WAN switch product line (BPX, MGX, IGX, and BPX) while executing manual quality assurance and regression tests, effectively achieving integration, interoperability, functionality, and regression test objectives, based on MRD, PRD, and Customer Advocacy requirements.
•Expanded test coverage, increased the quality and quantity of tests, and improved emulation of customer site use by redesigning networks, test plans, and test environments through knowledge from a cross-functional team.
•Evaluated automated emulation test tool against functional/quality standards, assessed an infrastructure tool for automating inventory control of a lab environment, and developed relevant presentation materials.
•Increased product knowledge across groups, improved compliance with quality standards, and justified redesign of infrastructure and test changes through the creation of technical product and business documentation.
•Aided in centralization efforts of an ISO -based quality program.
Systems Design Engineer [Project Area Lead], Amdahl Corporation/Fujitsu
•Recreated and tested customer-related software images for a RAID- and SCSI-based storage subsystem product line, ensuring quality requirements were met prior to shipment and unit integration testing.
•Increased the quality of console subsystem software through the validation/verification of the operating system, firmware, online help, and associated troubleshooting and maintenance related functionality.
•Enhanced the quality of technical publications by validating and editing a complete product line manual set.
Software Development Test Engineer [Team Lead], Cisco Systems Incorporated
•Achieved product shipment goals for the core router and switch products with a bi-coastal team, including , , , LS ATM switch, and Catalyst Ethernet switch. Performed QA, integration, regression, interoperability, security, and functionality tests. Focused heavily on product and project marketing related objectives.
•Contributed to the design, development, testing, and implementation of cross-business unit, web-based infrastructure for tracking software releases and defects.
•Increased test coverage and quality levels by participating in the design, development, testing, and implementation of a companywide script automation project.
•Increased coverage robustness by redesigning topologies or upgrading test beds for router and switch products.
•Participated in a business-unit wide ISO quality initiative program
Software Engineer [Technical Lead], Amdahl Corporation/Fujitsu
•Contributed to the achievement of customer shipment objectives for /-based architecture processor product lines, with console subsystem and security elements, as part of a cross-functional engineering test team member.
•Increased test coverage and robustness and reduced scheduled test time by participating in an internal automation project for multiple console subsystems.
•Contributed to cross-functional quality-related projects based on the Malcolm Baldrige National Quality Program, focusing on the tracking and forecasting of testing progress by reducing defects and backlogs and restructuring the release cycle.
•Enhanced international team efficiency through the participation in a joint Amdahl/Fujitsu development/test project in Japan: Q-Q/.
Lance Corporal, United States Marine Corps
•Executed batch job processing; supplied nightly backup/shutdown services for mainframe environment.
Education/Certifications
M.B.A., Strategic Management • B.S., Business Administration • Option, Marketing Management – CSU Hayward
J.D. (in process) – Concord Law School
Information Systems Security Engineering Professional (ISSEP) – review course completed
Certified Information Systems Security Professional (CISSP) • Cisco Certified Network Associate (CCNA) [-] • Certified Software Quality Engineer (CSQE) • Certificates in Network Engineering and Internet Security
