clients service and accounting specialist Resume
Natalija Onzule
Tinužu -, R&#;ga
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EDUCATION
Rezeknes University Graduated in June,
Commercial Service Management,
Higher professional education equal to bachelor degree.
Rezeknes University, Pedagogical Faculty, Graduated in June
English Language and Literature,
Bachelor degree in Philology
COURSES COMPLETED
Entrepreneurial Project Leadership .. - ..
Sale Skill Development .. -..
Customer Care professionals .. - ..
Invoicing system and client data system .. - ..
Business with unbalanced clients .. - ..
Career proceeding and options .. - ..
Woman and Career .. - ..
Communication psychology .. - ..
Invoicing system for the credit department .. - ..
Client history registration system .. - ..
PROFESSIONAL EXPERIENCE
Lattelecom BPO, SIA Riga // - Present
Customer care specialist (Latvian BtoB and BtoC project)
- Responsible for regular and irregular charges management, client data and service entering and changing in accounting system, fine system operations, account transaction management.
- Credit control experience: following up on unpaid invoices, collecting outstanding debt, credit control and bill consultations.
- Data management Experience: Data entering and word processing of documents (contracts, application letters, claims) registration, archives jobs experience, contracts supply assurance
Lattelecom BPO, SIA Riga // - //
Customer care specialist (International BtoB project)
- Responsible for client data and service entering and changing in telecommunication and accounting system.
- Service management
- Primary credit control actions
Lattelecom BPO, SIA Rezekne // - //
Customer care operator (Latvian project)
- Experience in working with clients - customer service projects, sales, product and invoice consultations. Work experience in contact supply with business and private clients, , incoming and outgoing calls.
- Sales experience
- Data management Experience: Data entering and word processing of documents (contracts, application letters, claims) registration
- Working on client claims, bills recalculation, problems solutions
- Credit control and bill consultations
- Team leading experience
DK Latgale LTD Rezekne // – //
Secretary assistant
- Assistance in work with documents, documents supply
LANGUAGES
- English,
- Russian (native),
- Latvian
SKILLS
Microsoft Office (Excel, Word, PowerPoint,) job experience in specific software applications for client, account and service data entering and transferring, invoice and client claims, history and sales software applications
Driving licence
