Administrative Assistant Resume
donna young
Laverne Dr
San Leandro CA
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PROFESSIONAL SUMMARY
* Highly competent, dependable professional with extensive, diverse and increasingly responsible office administration and public relations experience.
* Able to effectively prioritize and complete multiple projects in an accurate, timely manner.
* Highly motivated and well organized, exquisite attention to detail, very accurate, excellent proof reader, continually find and correct errors. Work well under pressure and thrive in fast-paced environment.
* Develop and implement work schedules, multi-task in a dynamic environment with shifting priorities.
* Analytical problem solver, utilize extensive research sources to discover solutions.
* Very flexible, early adopter of new systems, highly adaptable, quickly learn and apply new systems.
* Frequently perform functions outside the scope of the position to help achieve the company mission.
* Continually recognized for demonstrating initiative and a cooperative attitude.
* Excellent written and verbal communication skills. Especially strong in spelling, grammar, and punctuation.
* Quickly establish rapport and build credibility with all levels of management, team members and customers, maintain effective team dynamics with associates at all levels.
* Work well independently and as a team member to achieve organizational objectives.
* Excellent interpersonal skills; quickly establish rapport with individuals of all management levels and varied cultural backgrounds, personalities, and temperaments; handle challenging individuals professionally.
* Strong verbal and written communications skills, articulate speaker, clear and concise writer, prepare and deliver effective presentations, high quality documents and correspondence.
* Summary of Technical Competencies: MS Word, MS Excel, MS Outlook, MS PowerPoint, Windows XP, Internet, Type + wpm, key by touch.
EXPERIENCE
to
Managed personal and family business
• Helped manage daughter’s eBay store and website.
• Volunteered at the Fairmont Animal Shelter, San Leandro, CA.
to , Administrative Assistant, Albertsons, San Leandro, CA
Supported various departments and managers during tenure.
Assistant to the General Manager and Regional Execution Managers, to
Assistant to the Director of Bakery, to
Concurrently supported other management departments, including: General Manager, Liquor, Floral, Produce, Meat Deli, and Meat.
* Answer phones, check voice mail, route messages appropriately, deliver mail, make copies, maintain files, receive, send and deliver fax messages, distribute memos and follow up, send packages to mailroom.
* Contact managers when they are out of the office regarding critical issues and follow through to resolution.
* Coordinate and assemble binders of management procedures and data. Obtain office supplies as needed.
* Greet and clear vendors with Security, inform vendors regarding availability of managers, calendar meetings, reserve conference rooms, escort vendors from lobby to meetings. Set up lunches for meetings.
* Created schematics in Excel from drawings. Prepare spreadsheets, collect, sort, and compile data. Maintain computer data files. Prepare EMS Reports/Tracking. Complete New Item Forms.
* Composed correspondence to Managers, Operation Sales Specialists and consumers.
* Contact Managers when not in office about situations that arise and follow through
* Calendar special occasions, i.e.: birthdays, births, promotions, and illness of managers and sales staff.
* Page Operations Sales Specialists to notify of critical communications. Set up conference calls
* Troubleshoot critical issues under supervision of Manager.
to , Various Employers, San Francisco Bay Area, CA
Administrative Assistant
Successfully completed .short-term and long-term contract assignments, including months with procurement, sales, marketing, and public relations functions of Lucky Stores.
* Assumed extended responsibilities during period of merger/reorganization.
* Developed advanced skills in creating and updating spreadsheets in Excel.
* Maintained confidential personnel files and pricing information.
* Updated mailing lists and delivery schedules, prepared proposals, and researched the Internet.
to , Sega of America. Hayward, CA
Began as temp from Kelly, hired as Sega employee in .
National Service Administrative Coordinator, to
Supervised warranty claims processing for this major video game manufacturer.
* Researched warranty status and interacted with customers by telephone to provide information or redirect calls to appropriate technical support personnel. Served as alternate supervisor for office clerks.
* Entered time clock information into computer and generated time sheets. Verified accuracy and entered exception data. Maintained vacation records. Reviewed invoices from temporary employment agencies.
* Processed warranty claims paperwork, prepared correspondence, organized and maintained files.
* Assured checks from Service Centers were promptly forwarded to corporate office for deposit and followed up with customers on returned checks. Maintained and reconciled petty cash account.
* Volunteered to assume additional responsibilities during periods of downsizing and offered support in other departments during peak times and vacations.
* Participated on Safety Committee, inspected working conditions and reported findings. Documented employee injuries and directed employees to appropriate medical facilities.
* Coordinated company social events and managed employee travel arrangements for business trips.
* Reviewed employee expense reports for accuracy.
Consumer Repair Clerk assignment from Kelly Temporary, San Leandro, CA, to
* Commended for outstanding performance in processing merchandise requiring repairs.
* Completed paperwork, logged shipments, prepared merchandise for shipment, and traced lost shipments.
* Maintained record of accounts receivable, interacted with customers re: delinquency or returned checks.
* Prepared bank deposits. Oversaw clerical staff in supervisor's absence and assisted with administrative functions, including maintenance of attendance records, mail distribution, and telephone coverage.
EDUCATION AND TRAINING
Administrative Assistant Certificate, Chabot College, Hayward, CA
* Dean's List all semesters
General Education and Art coursework, College of Alameda, Alameda, CA
